Well, I can't see that one, since you deleted it. You'll need to write it again. ??

No ten nevidím, ke??e si ho vymazala. Bude potrebné aby si to napísala op??. ??

Hi, it's great that we can speak Czech. I have this page, Sporttyp Parí?, my brother and his wife, it's great. They say everything was without any problems, but no one won anything, and I... we live not far from each other in Pardubice, so I signed up for that too.

I bet on sports, but I used to lose there, I used to always bet on a ticket and a lot of tickets, but my winnings from that casino were only in that one spin for about 10-11 thousand euros. Before, I lost about 2-4 thousand euros on a slot machine, but that spin turned everything around. I put about 4000 into the casino myself and now I'm basically just waiting. Honestly, I don't know how to work now, that money was a big part of my savings. Should I leave them alone for 14 days and not write to them or argue? I'm really worried about my money, really really, I thought everything would be fine. Hopefully there won't be a problem with that, but it's terrible. I'm surprised by the fact that I don't actually have an appeal right now and no one is contacting me... do you have any contacts with this company that they respond to? Oh yeah, thank you for your efforts, it's really very important to me...

Ahoj to je super, ze m??eme ?esky. Me tuhle stránku sporttyp pa?í? dezhy bracha se svoji zenou, ze je super. U nich pry bylo v?e bez problému, ale nikdo nic nevyhrál az ja …bydlíme nedaleko sebe v Pardubicích , tak jsem se kv?li tomu p?ihlásila také.

Vsazela jsem na sport, ale tam jsem spí? prohrávala, spí? v?dy jednu sázku na tiket a hodne tiketu, le moje vyhra z toho kasina byl jen v té jedné oto?ce za cca těch 10-11 tis euro. Predtim jsem na automatu prohrála asi 2-4 tis euro, le tamta oto?ka vse obrátila. Dala jsem sama do kasina cca4000 a ted v podstatě jen cekam. Up?ímně nevim jak ted fungovat ty penize byli velká ?ást mojich úspor. Mam je 14 dni nechat uplne byt a nepsat jim a neurgovat? Mam velky strach o své peníze le opravdu obrovsky, myslela jsem si ze vse bude v pohode. Snad s tim nebude problem ale strasne Me zará?í fakt ze vlastně nemam ted dovolání a nikdo me nekontaktuje nic… vy s touto spole?ností máte nějaké kontakty na které odpovídají? Ach jo dekuji za va?i snahu je to pro me opravdu velmi d?le?ité…

Just one last thing, I was just looking at my crypto wallet and on Monday morning at 3:16 I received the amount from them and that same afternoon the account was blocked, since then no payment from them, nothing at all... no communication..

Jen poslední věc, ted jsem se je?tě dívala na moji kryptopeně?enku a v pondělí ráno v 3:16 mi p?i?la ta ?ástka od nich a ten samy den odpoledne zablokován u?et, od té doby ?ádná platba z jejich strany, v?bec nic...?ádná komunikace..

So, if your brother showed you the casino, does he play there too and couldn't it be that you played together at his or yours? Maybe that's what the casino checks or why they blocked your account. Personally, I would contact the casino again by email every few days, but I certainly wouldn't bombard them. In this case, if they don't answer you, I wouldn't wait 14 days because if they blocked your account and you don't know anything else, then it would be counterproductive.

I would also like to warn you to never play with money you don't have, if the casino proves that you broke their rules, you will just lose it unnecessarily. So it's not the most sensible thing to do.

If you were to file a complaint with us, our team would attempt to contact the casino if we found that they had treated you unfairly.

So try contacting them again and let them know if they wrote back to you or not.

No a teda ked ti ukázal kasíno brat, hráva tam aj on a nemohlo sa sta?, ?e ste u neho alebo u teba hrali spolu? Mo?no to je to, ?o kasíno kontroluje alebo pre?o ti zablokovalo ú?et. Ja osobne by som sa raz za pár dní op?? ozval kasínu emailom ale ur?ite by som ich nebombardoval. V tomto prípade ak ti neodpovedia, ne?akal by som a? 14 dní preto?e ked ti zablokovali ú?et a ty ni? viac nevie? potom by to bolo kontraproduktívne.

Taktie? by som rád upozornil aby si nikdy nehrala s peniazmi, ktoré nazvy? nemá?, ke? by kasíno dokázalo, ?e si poru?ila ich pravidlá, len by si zbyto?ne o to pri?la. Nie je to teda najrozumnej?ia vec.

Ke? by si si zalo?ila u nás s?a?nos? , tak ná? tím by sa pokúsil kontaktova? kasíno ak by sme zistili, ?e sa k tebe zachovali nefér.

Tak teda skús sa im e?te raz ozva? a daj vedie?, ?i ti odpísali alebo nie.

Well, we live next door to each other, so yes, he helped me set it up and sometimes we opened it at each other's place together, but the win was on the slot machines, so it's really just about luck... I've already filed a complaint with the soap shop, but I don't understand it, but nothing happens to the complaint, actually, nothing happens anywhere except writing to you.

Do you mean I can lose all the money I put in just because I signed up from my brother???? About the 5000 euros I put in and the 6000 euros I'm in the black thanks to that big turn??????

No bydlíme vedle sebe, tak?e ano pomáhal mi se zalo?ením a ob?as jsme to otev?eli u jednoho s druhého spolu, ale ta vyhra byla na automatech , tak?e to je p?eci vylo?eně jen o ?těstí… já jsem tady zalo?ila stí?nost mydlím u? také, ale nerozumím tomu, na te stí?nosti se ale nic neděje, vlastně v?bec nikde krom psaní s tebou se nic neděje.

chce? ?íct, ze m??u p?ijít o v?echny peníze i které jsem tam dala jen proto ze jsem se nekdy p?ihlásila od svého bratra???? O tech 5000 euro co jsem tam vlo?ila i o tech 6000 dal?ích euro co jsem v plusu díky té velké oto?ce??????

Well yes it can be a problem because for example there is often something in the rules like multi accounting where players create accounts to abuse something in the casino. If you played on the same internet connection, it can also be a problem for the casino because you played from both accounts and it can also look like that.

But each case is individual and I have seen that it was necessary to verify and then it was fine. In some situations, the casino clearly stood by the fact that their rules were violated and in such cases they can close the player's account and take the money.

As for the complaint, you'll have to be patient, at the top right you have a time limit for the party to respond, and since there are quite a few of them, Kristína won't be able to reach you right away.

So you don't have to spam her, it's best to answer questions and say everything that's needed calmly, even in one post. When you get an answer, you'll be notified.

I guess it will all be resolved.

No áno m??e to by? problém, preto?e napríklad sa ?asto v pravidlách vyskytuje nie?o ako multi accounting, kde hrá?i zakladajú ú?ty na to aby zneu?ili nie?o v kasíne. Ak ste hrali na rovnakom spojení internetovom, to m??e by? tie? pre kasíno problém, preto?e sa hralo z oboch ú?tov a tie? to tak m??e vyzera?.

Ka?dy prípad je ale individuálny a videl som u? aj to, ?e bolo napríklad potrebné sa overi? a potom to bolo v poriadku. Niektoré situácie si kasíno jasne stálo za tym, ?e sa poru?ili ich pravidlá a v takom prípade m??u hrá?ovi aj zavrie? ú?et aj zobra? peniaze.

Co sa tyka sta?nosti, ta bude? musie? by? trpezlivá, vpravo hore má? ?as za ktory musí strana odpoveda? a tym, ?e ich nie je málo, tak sa k tebe nedoká?e Kristína dosta? hne?.

Tak?e nemusí? ju spamova?, najlep?ie je odpoveda? na otázky a poveda′t v?etko, ?o je potrebné k?udne aj v jednom príspevku. Ke? dostane? odpove? ty, bude? notifikovaná.

Hádam sa to v?etko vyrie?i.

Ok thanks, but just one thing, my brother stopped betting there when I started playing, we never played together at the same time, at the moment I got verified, neither he nor his wife played at that casino at all, they played before I registered

Ok dekuji, ale kdyz jen jedna vec, bracha tam p?estal sazet kdyz jsem za?ala hrát ja, oba jsme dohromady nikdy nehráli ve stejny ?as, v momentu kdy ja se verifikovala tak on ani jeho ?ena uz vubec nehráli na tom kasinu, to hráli d?ív ne? ja se registrovala

It's hard with such a sum, but I'll try to be patient, thanks

Je to tě?ky p?i takové sumě, ale budu se sna?it byt trpělivá , diky

Then it might be okay, but I don't want to promise you anything in advance, because Kristína has your case under her control and she will find out everything necessary.

I'm glad you can handle it, I believe it will be solvable. ??

Potom by to mo?no vedelo by? v poriadku, ale nechcem ti ni? s?ubova? dopredu, preto?e Kristína má tvoj prípad pod sebou a ona bude zis?ova? v?etko potrebné.

Som rád, ?e to zvládne?, verím, ?e to bude rie?ite?né. ??

Please help me get this resolved... 10,000 euros is a huge amount... I was so happy, I ordered some things for the house and now... what the hell can I say?

Prosim moc aby se to vy?e?ilo.., 10.000 euro to je stra?ně velká suma… mela jsem takovou radost, objednala nějaké věci domu a ted… no strasny co mam povedet

I can't promise you that, but we'll try to do our best.

S?úbi? ti to neviem ale pokúsime sa urobi?, ?o bude v na?ich silách.

You are kind, thank you very much??????

Jste hodní, moc děkuji??????