Well then, if nothing has been solved yet then you can file a complaint here on this link. ??

I hope that our team will be able to do something about this situation.

Of course if you want to know what to expect from the whole complaint process just click on this guide and you will find everything you need- Complaint Resolution Information and Instructions

Also, feel free to update me on anything new. ??

This casino still sends spam and there is no way to get off their mailing list. I have asked several times for the account to be permanently closed. They send emails with a 5e bonus or 20 free spins. When I try to log in, it says "your account is being reviewed" but they don't close the account permanently but continue to spam. If you somehow get yourself removed from the list, the people at that casino will add you back to the list. There should be a law at the EU level for these junk casinos now.

Isn't it possible to block it in your email settings, perhaps? That should be helpful if you don't want to receive anything from them.

Also, when it comes to the account closure, most of the casinos only stop sending all the promotions whenever the reason for closing the account is gambling addiction, you know. It is because they always want to lure the customers back otherwise. ???♀?

I know that it is not completely okay, especially if a player doesn't want to play there anymore, but it is their business strategy.

I withdrew ￡500 twice they cancelled twice on me I used my card then I used via transfer so now I’m waiting for it to go in my bank but I’m worried I’m not going to get it I have to wait till Tuesday and Wednesday and I think it might get cancelled again

These junk casinos don't actually close your account, when you try to log in after they say your account has been closed, you get the text "your account is being reviewed" and the email spamming continues.

I have now started directing messages from those spam casinos directly to the spam folder.

It's easier to get there if you don't go to casinos that have that Grap bonus, they all annoy you with their spam.

Hi, casino scam. I must have lost about €6,000 in 5 months. When I tried to withdraw, after a while, the money was back in the account ready to be played. I also had access to the VIP manager, which offered me personalized deposit promotions, and when I claimed them, they weren't granted. The chat management was pathetic. Responses were like those of a robot.

Aside from all this, the treatment is mafia-like. I recently received a call claiming to be my VIP manager. They apologized and offered promotions. A few days later, I called the number I'd saved, and the person who answered said they didn't know the person I was asking about... In short, there's something fishy going on behind this gambling house, as they say.

I've been ripped off about €500 in promotions that didn't work for me, and I've probably lost another €2,000 because I couldn't withdraw the money.

They hardly answer emails, at least in my case.

As for gambling, I've had the worst winning streaks in my history. In blackjack, I have a recorded and documented streak in which, out of 200 hands, the house won 173 times and I only won 27. In roulette, playing more than 50% of the layout on each ball, I've gone more than 15 balls without winning anything. All in all, these kinds of streaks are quite common on this site, so I'd think twice before trying...

They are a fake casino, unlicensed and with something very shady behind them.

I want to claim €1,000 from them for everything I've caused, but I need to know how to do it. They don't respond to emails.

Will you update us then about how it goes, please?

At least you redirected the ails. Good on you.

It must really be annoying.

Hello, your experience is quite unpleasant. 

I would start with the bonuses. Certainly the casino should not send them to you if they tell you they are not for you. That's something that would definitely piss me off as well. 

As for the money you have there, have you tried to withdraw it or not? The casino didn't need any documents from you? Did you upload the money you have there or just deposit it? 

Please let me know.

I have documented emails in which I complain that every time I try to withdraw something, the balance is back in the account after a while, ready to be used. This ultimately resulted in me losing a large portion of my balance.

When I spoke to them, telling them it was a scam and that I was going to expose everything publicly, they tried to buy me off by offering a €500 free bet. I have the email address where they told me so. Just in case it's necessary.

I have saved conversations, etc. The problem is, when I send emails to complain, they don't reply, and in the chat, all they tell me is that they don't have the authority to make complaints, etc., and that I have to send emails. I don't know, it's a very unpleasant situation. I don't recommend anyone try this casino at all. It's very nice, with great offers and promotions, but it's very corrupt and opaque. Zero reliability.

So my withdrawal says it’s been completed and I have to wait 3 days apparently so I’ll let you know if I get it or not

Here you can see how they tried to buy me... Because I had told them I couldn't withdraw the money, that it was a fraud, and that I was going to report them.

Hello again Jaro,

The promotions were sent to me via WhatsApp by someone claiming to be my VIP manager. When I later complained about them via chat, they told me I didn't meet the requirements or that I had to complain to my VIP manager. I tried to contact her, but there was no way. (She didn't respond to emails or WhatsApp messages.)

Regarding the money I couldn't withdraw, it was money I had won. Keep in mind that I've made many deposits over this time. At first, I had no problems. I was able to withdraw just fine. In the end, I did have a lot of issues, and when I tried to withdraw, the withdrawal was canceled without any explanation. When I asked in the chat, they told me it was a mistake on my bank's part, then that it was a cookie issue. Then that it was a one-time error, and so on... until the days went by and I ended up gambling and losing the money due to helplessness.

In my case, I have all the necessary evidence to file a claim. Screenshots of chat conversations, WhatsApp messages, emails, etc.

I just need to know if it's viable to claim.

Also, I want it to serve as an experience for future players.

From what I have seen in the emails, the VIP manager first tried to help you by recommending another payment method to choose from. Have you tried it? He said he would help you if there was a problem.

The other thing about the free bet is probably not the best if you wanted to close your account. Well, I didn't see anything like you mentioned, that they wanted to buy you for telling them that you were exposing them publicly. Anyway, like I said, if you wanted to close your account then they shouldn't be doing offers like that, but I guess when a casino wants to keep a player, that's often the case.

As for the complaint you would probably like to file, you need to have a balance that you are trying to withdraw. If not it will probably be hard to help if you have lost money and that's why whenever something like this happens I wouldn't gamble with the money but come here and try to solve something. So that's probably the most important thing at the moment for this case. 

Also, maybe if you want to close your account and you didn't manage to do it, we would try to help you, but I don't know how it would be with the money if you don't have any left.

Hello again,

Well, he said he'd try another method and that it would help me, but then they didn't respond to emails and chat, and they didn't offer any solutions.

In the end, I ended up losing the money because I couldn't withdraw it and I gambled it away. (My mistake.)

Nothing, I know I won't be able to complain; it's my fault for falling into the trap. But I do want other players to keep this in mind before playing at Tiki Taka. I'm sure my negative experience will help them avoid repeating the same experience.

It is nice of you to think about other players as well, for sure.

And hopefully this experience will really help you to know better next time. Right? ??

Did you get this? I have just put one through for crypto as my bank doesn’t support international transfer incoming

Randomly they are sending me emails in Croatian, live chat is English. Let’s see how I get on not a huge amount, my bank doesn’t allow incoming international payments so tried Crypto.

Did you use a VPN by any chance when playing at that casino?

That could be the reason they send emails to you in a different language, I believe.

Let us know about how it goes, for sure.

No vpn, some emails are in English a few in Croatian. It’s no issue currently. Will wait to see if I get my withdrawal, looking at reviews, complaints etc they do send it but around 6/7 days.