Do they ever respond to you when you contact them? Live chat is quick but AI I think and they don’t answer emails.

Unfortunately, as you can see here, we have many complaints running for this casino right now, and the casino is not very responsive. I just hope that the situation will change soon and they solve them all.

Otherwise their safety index, which is already pretty low, will go even lower then. ???♀?

No problem, when you look at other sites it does appear that they process the withdrawal but anything from 6-10 business days. Very slow but as long as it comes back it doesn’t really matter. Mine is only low value ￡270, ￡110 profit. I think I some are much higher than that online.

That's right, they have artificial intelligence, and the answers are always the same. Gereric... They don't solve anything.

I'd think twice before playing here. It's a casino with a good offer, but it's very, very opaque. It's a casino that looks fraudulent...

Agreed, I haven’t taken any bonus so hoping that helps when paying out. It’s hard to tell if anyone does get paid out as a few state they have done but others have either cancelled withdrawals and played until it’s zero or haven’t updated anything.

They opened my account again without my request... It took me a long time to get it closed, and now I see that they've reopened it for you. (As I said, they're a fraud.) They don't comply with anything and just want people to gamble uncontrollably... there's no responsible gaming or rules. Anything goes for them...

The whole delay on withdrawal, being able to cancel withdrawal is done to get people to cancel and blow the lot.

Absolutely, it's a very bad practice. It's done so customers can't get paid and end up gambling away everything... They're a casino without principles or laws. It's very dangerous to gamble here. It should be made public... but I don't know if Casino Guru is willing to do anything against them.

I am sorry that they did this to you.

May I ask if the account was closed due to the gambling problems, by any chance?

If so, there is no way they should reopen it for you.

There is a way you can block yourself from their site by asking someone close to you whom you can trust to set up a new password for their site and never tell you what it was.

Could you try that, perhaps?

If you feel that our team could try to help, surely feel free to file a complaint here.

Hopefully we will be able to communicate with the casino regarding your withdrawal.

It would help but only been 4 days

I know you say wait 14 days so that will have to be it and see what comes, I am not hopeful as they haven’t even asked for verification yet.

Yeah, we are not able to intervene before the 14-day time frame. That is right.

Let's wait a bit then and see how it will go.

Try not to get into negative thoughts, though.

Yeah it’s not the end of the world if it takes a while/doesn’t turn up. Can always see what the bank says if they don’t send it, hoping they do or they may answer you guys.

Yes, it was closed because I lost a lot and didn't control the game... now they've reopened it and I've lost again... I don't know if I could complain.

The problem is, they don't answer my emails, and the chat agents are bots... that use artificial intelligence and only offer generic responses.

Did anyone get asked to verify? Usually as soon as you withdraw on any website they ask for it, this one though nothing which is strange.

Let's wait and see then. We're here, always.

I understand that, but it is really important to state the reason to them very clearly and write that the reason is gambling issues.

If you did so, we may be able to help you get your deposits back.

Otherwise, unfortunately, it won't be possible because the casino must be informed about the gambling issue so they can act accordingly.

It is not really unusual that not all of the online casinos ask for verification, though.

So, hopefully, they will proceed with the withdrawal all good. ??

Okay, what information do you need? And how do I get it to you? I have emails sent and screenshots.