They have done exactly the same to me! It has ruined me! There should be channels to report this behaviour to the government in there country! There has to be change in this type of gaming industry.

Has anyone had issues with velobet casino?

They have allowed me to deposit ￡2670 in less than 24hrs without any game play interrupt or reaching out to me

Many people do not deserve the safety rating they have.

Yes velobet I have an open complaint with on casino guru but doubt they would help to be fair. I’m trying to reclaim deposits but I paid through payop on a lot.

Agreed I saw your complaint I also have an open complaint, have they refunded you vincente?? It’s terrible isn’t it

Thanks, they have not responded it

I think the casinos mystake, velobet, cosmobet and donbet should be black listed on casino guru they are using false descriptors to take payments which is money laundering…. How casino guru rate them I don’t know. Also they allow multiple accounts after I said I have a serious gambling problem and I blocked the first one they allowed me to reopen a new one using the same details and verified it again.

Just because you paid via payop doesn’t mean you can’t get your money back

Hmm, what would be the problem here ? I don't mean to be rude but maybe I'm just missing the point. I don't feel like the casino has to say when something like this happens that you deposit into the casino. As far as any responsible options, do they have any where you could limit it ? Or did you try to check before you deposited ? 

Sorry, are you talking to me?

I saw that the casino replied that they provided Michal with the necessary information, so I'm curious how it will end up. But I won't get ahead of myself yet because I don't know. 

As for the payop method, does it play any important role in this ? 

Ah, so I see what your problem is, and as a gambling addict you managed to open another account, which is quite an unfortunate situation. 

The answer to how we review casinos can be found here- how we review online casinos.

However, did you use all the same personal information in another account ? Did the casino find out that you opened another account or not ?

morning Jaro,

I used all the same personal details just a different email address but name / dob/ payment method / address all the same.

it was only when I spent all my money and I alerted them to this secondary account they closed it.

How would I get my money back then as payop shut my complaint and don’t wanna know, casino are the same? And if I called the bank what would I even say?

If you check your bank statement you should be able to see a sort code and account number of where payop processed your money to. If you can’t see it from your statement then ask your bank directly for the details.

Yes and what do I do with that information??

It will be a UK Bank so you contact them directly and explain that they have accepted payments from a gambling company which in 99% of cases will be against their own T&Cs. Once you have the sort code of where you money went to you can do a sort code search online and it will tell you the name and contact details of the bank

Yes but this doesn’t help me in reclaiming the money does it as it’s gone to "velobet" so why would they return funds ?

The money won’t have gone to Velobet as they are just a front. Get the sort and account number first. If you want to discuss in private then email me at [email protected]

Yes I replied to you because I wanted to understand a little better what is going on. If that's not a problem.