According to what I saw and what the casino said, there could have been a misunderstanding in the translation. Chat didn't tell you that it has a license for Bulgaria, but that in general it has a license to operate in your country, that's a bit of a difference. They also said that you can see it at the bottom of the page in the casino, so if you do that, I guess you won't find any Bulgarian license.

so I see that in some way you are trying to protect the casino, the Curacao license is not recognized for Bulgaria, check the Bulgarian laws, otherwise, the Curacao license is a rotten activity on August 18, 2024

https://www.gaming-curacao.com/

Well I don't need stand up for the casino I'm just saying what I think from what I've read. 

Regarding the Curacao license I would say that yes some licenses have expired but the GCB is basically a relatively new one which should unite the 4 previous ones, so that's about it.

A friend once told me about this casino, the reviews are so-so, the biggest one is the long withdrawal time, if you compare it with other casinos, then I’d rather choose Kent, for example.

they don't have a license for mine became their license is not recognized in.my country Online casinos that operate with a license from Curacao are not allowed to offer gambling services on the territory of Bulgaria. This is because Cura?ao is not part of the European Union and has not signed the Free Trade and Services Agreement with the EU. This means that casinos with a license from Curacao are not regulated by the Bulgarian authorities and are not required to comply with Bulgarian laws. For this reason, playing at Curacao licensed casinos can be risky and is not recommende

I have done research, I have consulted with a lawyer and I will seek my rights until the end

Hello, what bonus did you get? What wagering did you have and what payment method did you use to withdraw? Did it take you long to get the money? 

Thank you very much for describing the situation in your country. Then my question is, if you knew about the casino's license, why did you play here even though you were aware that there could be problems? 

I didn't know, I was informed by the casino that they have the right to operate on the territory of Bulgaria and I thought that a casino with such a high rating would not give me false information, but alas, after 3 weeks, I started looking for information about the casino and their license with the help of a lawyer and a request for information from the Bulgarian gambling services

Okay then, and when you find out something, could you let us know what the Bulgarian gambling services wrote you back? I would be quite curious. Or did you get something already?

that they are in violation of the Bulgarian gambling laws and if the amount is not returned to me I will voluntarily file a complaint with the prosecutor's office and a prosecutor will deal with the case

there are similar situations, but the casino returns the wagered amount to the users due to the reputation of the casino, and this casino, according to me, has paid for its reputation, they don't even bother to answer

So then, if you can't agree on anything with them, I would probably use what they recommended. The sooner you are in the process, the sooner you might see a result.

I tried but they don't answer me or my lawyer

Oh, then that's something that probably won't speed up the process. Do you have anything else in mind to try?

Yes, I don't know why this casino has such a high rating since it has such a high rating and does not even respond to customer messages

Hello,

this is the most common question. The truth is that the Safety Index is not much about players experiences or qualities like level of communication. Also, if you like to sue the site, it is not so uncommon to ignore such player. Which has little to do with its rating. I know how it sounds, but do not consider a casino license as the only factor for example.

this casino is scammers I had an account with them that was disabled due to gambling problems and I was allowed to register again with them they have no level of security they are only looking to take your money

I understand that you will not like this, but how can they know that you opened an account at Verde to get around your local gambling ban when we all know that the casino is not licensed in Bulgaria, where you have self-excluded from gambling?

Although I understand that this is difficult to accept, I believe you are only looking at the situation from your point of view.

Unless you inform the casino about your gambling problem, you won't be viewed properly.

Not to mention that, given your repeated references to your national self-exclusion, you most likely registered at an offshore casino that does not have a Bulgarian license in order to be able to register and play at all. If I'm not mistaken, due to the ban, you no longer have access to your national casino websites, is that so?