Hello Veronika.M

Sorry you faced troubles.

Have you made complaint yet? We need to know your account ID to investigate.

Regards

I tried to talk to them, but they look at me like I'm stupid! ID: 57377530

I read many posts from victims. I'm not stupid, so I understood exactly what happened. 

1. You register, everything is fine. 

2. You deposit, everything is fine. 

3. You play and win a small amount. 

4. They ask for documentation, which they accept and the payment is made. 

5. You play without suspecting it, because there has already been a successful payment and no warning is received. 

6. A larger win occurs that you want to pay out and then you are faced with the fact that the payment was blocked. 

7. Online chat asks you to replace what they ask for (even without suspicion) because it's just documentation. 

8. You do what they ask for, apparently they accept it in the system, but they just make you believe that you have to wait. 

9. Then a template email arrives where they say you broke the rules. 

10. comes the new template message to accept what they offer a smaller amount instead of the full winnings, because if not, the account will remain closed! 

This has happened to everyone!

Their system automatically freezes the payout as soon as someone becomes profitable and you never get the money you won after a fair deposit!

The casino is cheating people! 

If something is wrong, you should be informed about it and ask for a refund! But you don't!

It doesn't stop the deposit, it doesn't send a notification!

It just makes people believe that it is fair, but it is not! If the casino is fair, it will return all my deposits and we will say goodbye to each other. In this case, you publicly demand that they do a correct procedure because they made a mistake! (but others told me, it's useless to wait, because I won't get my money anyway)

I've been waiting for them for 4 months to give me an answer but I haven't received one. I hired a lawyer, filed a complaint with the Bulgarian prosecutor's office and will sue them for fraud.

I just got a correct answer! The ban was lifted and I started the payment. We'll see! If everything is successful, I will publicly demand them and praise them for admitting their own mistake.

I just received a notification that the ban was lifted and I was able to initiate the payment. I know, I was completely right. If the transfer is successful, I will publicly post a comment that they correctly acknowledged their mistake.

I hid my previous post for now, because verde casino has investigated my complaint, which was due to the unjustified account closure! I promised that if my winnings are successfully transferred, I will publish it publicly. For now, only the account has been unblocked. and I am waiting for my winnings to be transferred. If this happens, my post will be supplemented…

Well, I'm glad that the casino was able to correct its mistake and that you are also aware that such a thing can happen from time to time. 

I hope you will have the money in your account soon and let me know when it happens.??

So far yesterday 2* 175,000 HUF arrived. For some reason they are breaking it into many parts. Hopefully the rest will arrive because of the holidays. Of course I will let you know.

Hello. How can it be that the documents in the profile are approved, but I did not pass the verification, I do not understand? And how can there be such a rule that if the withdrawal of funds is more than the deposited amount by 20 times, then the withdrawal can be processed within 30 days

Greetings, serz1512

If your documents are marked as approved, but verification is still not complete, it likely means that either a final check is pending (like a selfie with your ID and a handwritten note), or there’s a mismatch in your account details. Sometimes, even after documents are approved, extra steps are needed—especially for larger withdrawals. I recommend contacting support to clarify what exactly is missing or still needed.

Regards

I contacted them and they told me to wait. I sent a selfie with documents and it was approved.

That's great.

So everything is okay now?

Hello! The money finally arrived today. The payment is very, very difficult I think. The problem is solved.

I am really glad you have received your money now.

May I ask, though, if you think you will play there again? ??

Trust is a delicate thing. That's why I can't give you a meaningful answer right now. Maybe yes, maybe no. It definitely takes time to forget bad experiences.

I surely agree with you.

The good thing is that you have a choice. Right?

After checking the documents, if the player has a higher withdrawal amount, you block the account and look for a million excuses, you demand additional documents like a work contract from home, will it be okay with you??? just because I work in Austria.....your support is useless, you pay people unnecessarily, better pay what you have!!!!!

Verde casino verification email taking 30 minutes to to be sent and received. 30 minutes for one email in 21 century where everything is instant, I cannot believe it. Also it would be good if it was 30 minutes, I am waiting 1.5 h and still nothing, and they said they did sent two mails. When I click on send email button, nothing happens, so I have to contact support, than they send there grandma to bring it by foot, and even she would be faster than this.

Also I did receive one email, which went into junk, and verification link did not work, it was sending to Us, and I am in Eu, I guess that was the issue, but it was broken anyhow. And all of that after I uploaded all of my documents, verfied mobile, resolved everything, then they create problem with email. I guess so I don't get my 25 e no deposit bonus. Now I am afraid my documents will be used for who knows what, I don't thrust this page at all.

I see that there is a communication error, sometimes emails end up in junk or spam. This happens quite often. 

But what is the specific problem? Do you have to go through verification and get a deposit bonus?