I started playing on 16.11.24, deposited my own money (€169), and quickly won a significant amount of €10,000. Unfortunately, I lost that amount and was left with €1,400. Later, I won again, bringing my total balance to €3,800, which I was determined to withdraw.

On 17.11.24 during the night, I immediately began the KYC process. I submitted pictures of my ID card, a selfie with the ID card, and proof of address. By 20.11.24, my documents were approved except for the selfie with the document, so I submitted a new one. Then, you requested a selfie with both the document and my bank card. I provided that but had to redo it because I photographed the wrong side of the card.

Finally, on 21.11.24, you requested that I upload bank statements, cards, and play slips to confirm the source of funds/weal

th.

I sent them a bank statement covering the period from 07.05.24 to 07.11.24, showing only my received salary, which included my personal details and the name of my employer. Additionally, I sent my latest payslip as a precaution.

The new weekend arrived, and I waited. On 26.11.24, around midday, I noticed that the documents had been accepted. However, later in the evening, around 18:00, when I went to check if I needed to create a new withdrawal request, I saw that my account had been blocked.

I know I might seem impatient, but I’ve read that support may not always respond promptly. I also wrote to them immediately, and today I received an automated reply confirming that my message had been received—I hope they will respond soon. Still, I strongly believe that I’ve lost that money.

Thank you for the precise description of how it was. From what you've said, it doesn't seem to me that there's anything wrong with you. If you say that you passed the verification, I don't know where the problem could be if they haven't written you anything specific. That's why I would try to get an answer again and if they don't write you anything or tell you anything, then I would recommend filing a complaint because being in a situation and not knowing anything is definitely not something I want to find myself in.

Do you think you'll hold out a little longer?

Hello!

Today I received a response from them stating that to reopen my account, I need to log in and take a new selfie with my document. There was no further explanation regarding the account blockage. I went to the Vulkan Vegas website, logged in, and immediately sent the selfie. I also took screenshots of the process to have proof later if needed.

We'll see tomorrow if the photo is acceptable to them and what other documents they might require.

I do hope they transfer the money, but at the same time, who knows—they might come up with a new proble

m.

At least something has moved forward. Sometimes a casino may block an account to pass verification and until that happens it stays that way. But the best thing to do is always to notify the player that something like this is happening.

So let me know if it went through or not. 

I'll keep my fingers crossed.??

If you want to save your HARD MONEY THEN STAY AWAY FROM VULKAN VEGAS CASINO

AND ALSO MUCH STAY AWAY FROM ANY (RABIDI N.V. ) OWNER CASINO THEY ONLY SCAMMM DEPOSIT CREDITED BUT WHEN TIME TO WITHDRAWAL EXCUESE START FROM THEIR SIDE

Vulkan,Rabona, Casinoly, SOL, NOMINI, JET,AMUNRA, WAZAMBA , AND SOME MORE THATS ALL CASINO ATE MONEY BUT WHEN YOU WIN THEY DIDN'T GIVE YOU YOUR WINNING AMOUNT I PLAYED IN ALL THIS CASINO AND WHEN TRY TO WITHDRAWAL THEY DIDNT GIVE ME SINGLE TIME.....

If you have problems with casinos not paying you money, and therefore this particular one, you can tell us more about it.

I'll see if the team will be able to assist you in any way. Do you still have some money that you are trying to withdraw and can't?

In past I already complain about all this casino.. for now I didn't playing all this casino as a good punter I just only Advice players that they don't play on that CASINO which I meant earlier...

I understand clearly, I just wanted to ask because I wasn't sure. 

I can see that this group is probably a "no go" zone for you, so if you ever happen to play here again, feel free to let me know what kind of experience you've had.

Hello!

I sent them a selfie with my ID card both through the Vulkan Vegas website and via email. Now I’ll wait until Tuesday, by which time they should have reviewed it. If they haven’t, I’ll write to you.

Hello, adorable owl!

I hope Tuesday will be your lucky day! If not, we are here to help you. Don't be sad just now, enjoy the weekend.

??

I don't think that's normal. I invested a fortune in Vulkan Vegas and couldn't even withdraw it because it just ate ?? ??

Hi, I'm sorry about your situation, but can I ask you a question? Does what you are saying mean that you have lost money or that you are unable to withdraw? Could you explain a little more what is going on in the casino?

Hello,

Do you perhaps have a contact person at Vulkan Vegas?

It's about my payment so they can process it.

Hello, I think you know we can contact representant of this casino when back in the days you had a complaint with us against this casino which was resolved.

However, we can't just post contacts on casinos so you can tell me more about withdrawal issue please? How long do you wait and casino told you why is that?

Try to elaborate more and we will see what can be done.

about closing the account due to a gambling problem, later more were created and where it was clear that I have a gambling problem was removed, I deposited into a newly opened account which led to the deepening of my illness, the casino did not occur, that through them the lost money for the maintenance of the family, which was initiated by the 1st time, so that the blocking was always without the use of a new account, what if it worked?

So, do I understand correctly that you requested to close your account due to the gambling issues, and later on you were able to create a new one by using the same credentials?

If so, this really shouldn't happen, and perhaps our complaint team could have a look at it.

Please let us know if you are interested in filing a complaint here so we can try to solve this whole situation.

that's exactly how it was, I've been treated for gambling for 10 years, as a result of this I managed to set up an account on vulkan vegas and other casinos 8 times, lost money for life, only about the refunds of the last ones issued they refused and lied that no account was due to the occurrence of gambling, and it is known what was sent to them at the time when it appeared in gambling, I asked for all the conversations from the chat they replied that they would send it within 60 days. I kindly ask for help, I don't know what to do.

Well, first of all, I think we should focus on preventing you from accessing the site. Can you ask a trustworthy friend or relative to help you change the password? I would also change the associated email password.

Then I would submit a complaint - use this link, please. Unfortunately the complaint process is quite slow, so try to focus on preventing yourself from getting back to site by any means you have available. ??