Jag b?rjade spela 16.11.24, satte in mina egna pengar (169 €) och vann snabbt en betydande summa p? 10 000 €. Tyv?rr f?rlorade jag det beloppet och stod kvar med €1 400. Senare vann jag igen, vilket fick mitt totala saldo till €3 800, som jag var fast besluten att ta ut.
Den 17.11.24 under natten b?rjade jag genast KYC-processen. Jag skickade in bilder p? mitt ID-kort, en selfie med ID-kortet och adressbevis. Senast 20.11.24 var mina dokument godk?nda f?rutom selfien med dokumentet, s? jag skickade in en ny. Sedan beg?rde du en selfie med b?de dokumentet och mitt bankkort. Jag gav det men var tvungen att g?ra om det eftersom jag fotograferade fel sida av kortet.
Slutligen, den 21/11/24, beg?rde du att jag skulle ladda upp kontoutdrag, kort och spelkuponger f?r att bekr?fta k?llan till pengar/f?rm?genhet
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Jag skickade dem ett kontoutdrag f?r perioden 07.05.24 till 07.11.24, som endast visade min mottagna l?n, som inkluderade mina personliga uppgifter och namnet p? min arbetsgivare. Dessutom skickade jag mitt senaste l?nebesked som en s?kerhets?tg?rd.
Den nya helgen kom och jag v?ntade. Den 26.11.24, vid middagstid, m?rkte jag att handlingarna hade godk?nts. Men senare p? kv?llen, runt 18:00, n?r jag gick f?r att kolla om jag beh?vde skapa en ny uttagsbeg?ran, s?g jag att mitt konto var blockerat.
Jag vet att jag kan verka ot?lig, men jag har l?st att support kanske inte alltid svarar snabbt. Jag skrev ocks? till dem direkt, och idag fick jag ett automatiskt svar som bekr?ftade att mitt meddelande hade tagits emot – jag hoppas att de kommer att svara snart. ?nd? tror jag starkt p? att jag har f?rlorat de pengarna.
I started playing on 16.11.24, deposited my own money (€169), and quickly won a significant amount of €10,000. Unfortunately, I lost that amount and was left with €1,400. Later, I won again, bringing my total balance to €3,800, which I was determined to withdraw.
On 17.11.24 during the night, I immediately began the KYC process. I submitted pictures of my ID card, a selfie with the ID card, and proof of address. By 20.11.24, my documents were approved except for the selfie with the document, so I submitted a new one. Then, you requested a selfie with both the document and my bank card. I provided that but had to redo it because I photographed the wrong side of the card.
Finally, on 21.11.24, you requested that I upload bank statements, cards, and play slips to confirm the source of funds/weal
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I sent them a bank statement covering the period from 07.05.24 to 07.11.24, showing only my received salary, which included my personal details and the name of my employer. Additionally, I sent my latest payslip as a precaution.
The new weekend arrived, and I waited. On 26.11.24, around midday, I noticed that the documents had been accepted. However, later in the evening, around 18:00, when I went to check if I needed to create a new withdrawal request, I saw that my account had been blocked.
I know I might seem impatient, but I’ve read that support may not always respond promptly. I also wrote to them immediately, and today I received an automated reply confirming that my message had been received—I hope they will respond soon. Still, I strongly believe that I’ve lost that money.
Automatiskt ?versatt:
