USDT Sports Betting-TOSPIN Online Casino & Sports Betting - Play & Bet Online

The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeForumComplaints DiscussionAsk the Casino Guru team

Ask the Casino Guru team (page 8)

5 years ago by Daniel
|
143,285 views 231 replies |
|
Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
1...7 8 9...12
Add post
sonartrancemusic
1 year ago

Thank you. Colleagues were informed. In the meantime, feel free to get in touch with Mirka through email: [email protected]

I'll try to get back to you as soon as I have some news.

Radka
1 year ago

Thank you so much.

sonartrancemusic
1 year ago

We're always glad to help. Is it still the same when you try to log in?

Romi
1 year ago

Yep ??

sonartrancemusic
1 year ago

Ok, thank you for the update. Let's see what can be done.

1 year ago

Yep ??

1 year ago

Hey there.

Frankly, as the message suggests, this issue is caused directly by the Facebook API limitations. This situation is not under our control. I suggest login in to your original profile (lefterismusic) using your email and password. That should work despite FB issues.

Can you try that, please?


Edited
Radka
1 year ago

Hi Radka thank you very much for your suggestion but unfortunately it doesn't work ??

sonartrancemusic
1 year ago

Not even that works, hmmm, ok. Did you get in touch with Mirka from our complaint team, as Radka suggested, at least???

Romi
1 year ago

Yes ?? i have send an email...


Edited
1 year ago

Hi Radka thank you very much for your suggestion but unfortunately it doesn't work ??

1 year ago

Thanks for the update. It seems like our tech guys have something to think about.

I'm really sorry for this, I thought I found a working solution for you.??

Radka
1 year ago

yes and i was happy because i have to say something..N1 Casino has transferred my winning of 1400 euros to my bank account...but i wanted to wrote in the complaining section..but as y see i cant log in as lefterismusic now i logged in using google account, anyway...I realy want to thank you guys deep from my heart..!!!! Y are awesome and i realy dont know how i will thank you..!!! THANK YOU soooooooo much...!!!!! Special THANKS to Mirka wow..y are great. Thanks again.

Edited
sonartrancemusic
1 year ago

So I'm very happy to hear that and to see that you got your money's worth in the end. ??????

I wrote to Mirka that you have succeeded and that you probably won't write her off from the previous account since you can't log in there. 

The most important thing I would say is that you got your funds and you can enjoy them, because it took quite a while to be honest. 

Hopefully something like this won't happen again and you will have a better experience. 

Anyway, do you think you'll play in this casino again or you'd rather not ?

Jaro
1 year ago

Hi jaro.

Yep it took quiet a while ?? I have wrote them (sending an email) after i got my win> among others I wrote: Does it have to be that way to get my win? And i have say also this> I have no reason to lie after i got my win from y guys..i never ever has make a third party deposit..!! and some other things also. Jaro i had given up. Was realy tired from all this. But now im happy. Happy not for the money but that i was right. My win was 10000% legal. Anyway now this is History. Yesterday i have make a deposit 50 euro and playing a little bit only to show them that im not like them. I will not play anymore, after all this. It tooks to long to get my win that got on my nerves ?? That behaviour from this casino was extremly bad to a customer. Never ever i faced this before. Im an old online player i KNOW the rules very well. That's not how you deal with it when you have a online casino. That puts people off. Makes me sad also how they treat us. So many players facing similar problems and it is hard to show that you are right. Feeling alone and thinking that nobody will help you so give up and life goes on. True and sad. ??

Again please tell all who has helping me a BIG BIG thanks deep from my heart...!!! ??

Edited
sonartrancemusic
1 year ago

I will definitely forward your gratitude and we thank you for being happy and enjoying the fact that the whole situation is finally over and what is important is that it turned out well. The truth always comes out as it's told, so I'm also glad that was your case and you didn't have to deal with any more trouble. 

I can see that you will make a rough line behind them and you will probably play in another casino. 

Good luck and have a better experience in the future. ????

1 year ago

Hi Radka thank you very much for your suggestion but unfortunately it doesn't work ??

1 year ago

Hi there!

We just had a session to help us understand the specific login issues, and based on the recent update, I'd like you to do this, so you can use your original account again, despite Facebook malfunctions.

1) Please go to the signup page https://casinoguru-gr.com/eggrafi

2) fill in your original username "lefterismusic" plus the original email "le********sic@y***o.gr"

3) set up a password

4) confirm your password through a verification email

These steps should allow you to get back to your first profile by using a new password associated with your previous email and login.


Please let me know how it goes ??


Edited
Radka
1 year ago

uffff.....i have follow your steps..but it not works again. Thing is that i cant log in with my google account now few days..i have try again and im in now. I realy dont understand why i cant log in with my google account few days after i have do your new sugestion. Weird this whole thing. I try again...

1 year ago

hello everyone! I would like to know if there are pages or websites where you can work as a copywriter, SEO or write reviews of games and casinos. If anyone knows anything please tell me, thank you very much!

Automatic translation:
1 year ago

uffff.....i have follow your steps..but it not works again. Thing is that i cant log in with my google account now few days..i have try again and im in now. I realy dont understand why i cant log in with my google account few days after i have do your new sugestion. Weird this whole thing. I try again...

1 year ago

What the..? ?? I'm bit confused too.

Would you be able to capture a video of how you try to log into your old account? We will review the process and perhaps find the reason - finally ??

That would be extremely helpful, If you manage to do so, please send it to [email protected] ??

Edited
Radka
1 year ago

Radka i have send an email to [email protected] please read....Thanks

Radka
1 year ago

Radka i have send an email with video hope y will see what i mean..Thanks


Edited
1...7 8 9...12
Go to pageof 12 pages

Join the community

You must be logged in to add a post.

Sign up
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
SYDNEY_push_alt
Provide feedback on a website designed for gambling consumers and enter a prize draw
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news