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HomeForumComplaints DiscussionAsk the Casino Guru team

Ask the Casino Guru team (page 9)

5 years ago by Daniel
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143,118 views 229 replies |
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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sonartrancemusic
1 year ago

Thank you, Radka will surely get to it and I firmly believe that this whole problem will be solved somehow. I will keep my fingers crossed. ??

sonartrancemusic
1 year ago

Hi there! I admit I lost track of this issue when I forwarded it to Matej. So, I'm wondering what is going on. Does it work for you now?

Radka
1 year ago

NO! it dosent work so far..and i struggle to get in with my goole account (this account)...after one week finaly i get in...??

I have send a video to y 2 weeks before do y have watch it?

Edited
sonartrancemusic
1 year ago

Hello! I watched that, but I could not detect the issue, because it's not specifically my job, I bet. As I said, I forwarded it to the tech team. Does it mean no one has contacted you, regarding details?

So, the original problem still persists, I reckon. Let me check it again with the guys.


Update: You'll get further instructions, video included, I suppose, via email directly from them. That should be the solution.

Still, if it does not work, please follow any other instructions you'll get from them??.


Thank you for your patience, I imagine it's quite a pain.

Edited
1 year ago

I need you customer support too start responding to my massages. Getting ridiculous at times... payment for my latest tasks would be appreciated. Asap.


Fred

mrTretton37
1 year ago

May I ask who is this message for, please? I do not understand, sorry.???♀?

Romi
1 year ago

It is for Jozef Z head of testing

mrTretton37
1 year ago

You should try to write him an email. He surely won't see your post over here.???♀?

Romi
1 year ago

Well I assume that you guys working together will let him know, since I've already sent him 5 emails in 5 days without response.


But ok.

mrTretton37
1 year ago

Hopefully, he will get back to you soon.

10 months ago

Does anyone here know anything about crypto-Tether-TRON USDT20 tokens

finngrl1965
10 months ago

Yes. To send on TRON network you need TRX in your wallet for gas fees.

mrTretton37
10 months ago

A casino sent me tether (USDT) tokens and they went to the wrong addtress. Now they are sitting in a contract account. I found this on Tronscan. I just need to know if I can get them out of the contract account to my Tron wallet. Can the gas fees be deducted from the balance of my tokens?


Edited
finngrl1965
10 months ago

Did they send money to the address of which you provided them or did they make a mistake and entered your provided address wrongfully?

10 months ago

They sent to the address I provided, but not knowing anything about Tether, I opened a new wallet and used the address for TRX instead of USDT20. The amount was showing in my wallet and then it disappeared. I went to Tronscan and found the amount sitting in a SMART Contract. Do I need to activate my account by sending tokens for gas? This is so confusing! I cannot get any help from the wallet admin.

Edited
10 months ago

Does anyone here know anything about crypto-Tether-TRON USDT20 tokens

10 months ago

Hey, I don't really understand these things but I can see that the player is trying to help you. So I hope it works out and you get everything you need in your wallet. As for the admin help on the wallet, they don't answer you or what does it mean that you can't get help ? 

7 months ago

Hello, I am interested in the FunD site from Legiano, does FunD pay out?https://funid.com/

sazonow1992
7 months ago

Hi there.

It says "all the casinos in one app", so I'm sorry to say this is actually not a casino and hence outside our area of expertise. Personally, I wouldn't use such apps. I don't see the need for any intermediaries between the casino and the end user. It is better to register in the casino directly, I'd say.

Instead, you might find it interesting to read about Legiano from a number of unhappy players ??.


6 months ago

Jozef on testing team, please look at your email inbox

Regards,

F

mrTretton37
6 months ago

Hi, I'll notify him and try to write him to check his email. ??

No worries. ??

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