Hello, forgot password

Hello.

I bet you should try asking your questions in this thread focused on legal aspect of gambling in Germany and Austria ??

What do you think? ??

Hello, which password? ???♀?

Ok

That is not right. I was helped once and thanks to the authorities I got my money back then.

Stopy lying. They have never answered me as well. Sent to them several emails. They should be closed as casinos which they issued a licensed for.

I can send you the screenshots.

It was a few years ago and I was also extremely surprised. Maybe it was an isolated incident

It was from Curacao e-gaming

hello. I was playing at gangsta casino , live hold em poker by evolution gaming. I won several hands but the winnings were not added . I contacted evolution support and they confirmed several technical issues , and they sent an email to the casino to refund me the missing 240￡. After 2 weeks, gangsta casino sent me an email saying there isn't any problems or missing money! They also closed my account for no reason, and blocked me from livechat and email! I wonder if anyone knows how to contact evolution management? Or know any other option i could to to get my robbed money

Sorry about the issues you are having at this casino. I have seen your complaint, and our team will surely get in contact with the casino representative to get it solved. It may happen, that whenever an account at the casino is "under investigation", as I could call it, the casino will block the account. It'll be the best, of course, to inform the player about that, but unfortunately in many cases it does not happen. Have you checked your email, to see whether they have sent anything to you regarding this? I hope our complaint team will be able to help you, so please, if you have any updates, let us know.

The casino already confirmed many times that there were no technical issues were found although evolution gaming confirmed that there were many issues and the casino must refund me . The casino closed my account permanently without any reason so it was not closed for investigation

Can I have the email pls?

Yes, you wrote that once. Do you also have an email from evolution gaming saying that they had a problem and that the casino should give you a refund ? I think this will be a pretty important proof and our team as Romi mentioned will definitely try to help you in your situation. If you have any news, be sure to let us know

No they can only contacted via livechat ?? i only have screenshots from livechat. The casino refuses to send me my gaming history because they know there are many mistakes in it .

Hi, if you are interested in information or email about the Curacao- Antillephone license, you can find it here in this guide: http://www.kpvfaw.com/licensing-authorities/curacao-license-3

I hope the following info will help you.

If you at least have screenshots, that's good and I believe you've already sent them to Veronika's email. It's a shame you don't have a gaming history, but we'll see where our team gets to and I'm sure they'll try to do everything they can to help you. When they contact the casino, we'll see what they find out. 

As for evolution, did you send them an email or did you communicate with them via live chat ? 

No but way to evolution?

That wasn't an answer for you, so I absolutely don't know what you're talking about right now. If you explain it to me, I will be happy to respond. ??

I dont understand way I have to speak with evolution. Sorry but I don't play so much and I don't understand many things

The question for me is, why would you want to write to a game provider ? Of course, if you think it's necessary, I would try to find their email address on the internet and contact them, but I'm not sure why you would do that in your case.