At first they didn’t deny or accept my complaint they just take a while to respond,

they asked how much I had deposited, do I have gambling issues and stuff like that

Ok, thank you very much

Hello. Me again.

Did u reach out to jokabet prior to your complaint submission that you had a gambling problem? As the response from casino guru is they can't help me unless I raised/addressed this with the casino prior

Nope I never raised this to them until I wanted my refund,

they kept letting me deposit again and again and again and I said there site had nothing in place to protect anyone from safer gambling

Thank you

Do you mind if I ask you how much you were refunded please?

I've managed to get my refund nearly after 4 months

I was refunded around ￡2300

Well done, took a while but you got there in the end

Thank god. At last. Bet your over the moon

Thank you. I doubt they will refund me then as they may come back saying my deposits are too high but that shouldn't matter as the grounds of the complaint is the same

How much are you trying to get back if you don’t mind me asking/was it slots or live game shows?

Was on slots roughly 350 quid

350 the total your trying to get a refund for?

No mate they been misleading people you should 100 get your money back

Yes that's what they credited me back

Mine was 350 roughly

I deposited a total of ￡35,075. It was on slots

Yeah it could be harder trying to get all that back

That's my thoughts but the principles should be the same regardless of the figure, but let's see what they say. It's been over 2 weeks and they keep using the generic message "please wait a little longer"