1 ?r sedan
At first they didn’t deny or accept my complaint they just take a while to respond,
they asked how much I had deposited, do I have gambling issues and stuff like that
Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (sida 5)
1 ?r sedan
Ok, thank you very much
1 ?r sedan
Hello. Me again.
Did u reach out to jokabet prior to your complaint submission that you had a gambling problem? As the response from casino guru is they can't help me unless I raised/addressed this with the casino prior
1 ?r sedan
Nope I never raised this to them until I wanted my refund,
they kept letting me deposit again and again and again and I said there site had nothing in place to protect anyone from safer gambling
1 ?r sedan
Thank you
1 ?r sedan
Do you mind if I ask you how much you were refunded please?
1 ?r sedan
I've managed to get my refund nearly after 4 months
1 ?r sedan
I was refunded around ￡2300
1 ?r sedan
Well done, took a while but you got there in the end
1 ?r sedan
Thank god. At last. Bet your over the moon
1 ?r sedan
Thank you. I doubt they will refund me then as they may come back saying my deposits are too high but that shouldn't matter as the grounds of the complaint is the same
1 ?r sedan
How much are you trying to get back if you don’t mind me asking/was it slots or live game shows?
1 ?r sedan
Was on slots roughly 350 quid
1 ?r sedan
350 the total your trying to get a refund for?
1 ?r sedan
No mate they been misleading people you should 100 get your money back
1 ?r sedan
Yes that's what they credited me back
1 ?r sedan
I deposited a total of ￡35,075. It was on slots
1 ?r sedan
Yeah it could be harder trying to get all that back
1 ?r sedan
That's my thoughts but the principles should be the same regardless of the figure, but let's see what they say. It's been over 2 weeks and they keep using the generic message "please wait a little longer"
