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HomeForumComplaints DiscussionLegal or not legal

Legal or not legal

4 weeks ago by mieciu78
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4 weeks ago

How is it with a casino (in this case VulkanVegas) advertising that it is Polish and fully legal in Poland? Why can you register there without any major problems and lose your savings, but you can't advertise malfunctioning slots that are supposedly games of chance. For some time now, while playing there, I have noticed that before the slot spins the reels, the winnings (or losses) are already added to the balance. The best thing is that free spins or other bonuses obtained in the game have not yet been activated and the player's balance has already been supplemented in advance with the winnings predicted by the computer. You don't even have to spin these free spins and you can leave the game and the winnings remain on the balance. I feel sorry for myself and I demanded a refund of the illegally withdrawn money (because if something is actually illegal, the contract is not valid according to the law), and acceptance of the complaint. They only send me rules cut out from the regulations and that's it.

One more thing.

I have asked several times to close my account and they have not even bothered to answer (they simply ignored the subject). Now that I have written extensively, they have responded within a few hours. Such avoidance of fulfilling my request to close the account is also not okay.


I could write about how predictable card flops are, etc., but I described my biggest problem above.

Automatic translation:
mieciu78
3 weeks ago

May I ask you, please, where you saw this kind of advertisement?

This casino operates under the Cura?ao (GCB), according to our information, which means it is not allowed to promote in Poland, actually.

They do allow players from your country to register, though.

Also, whenever you see that there is something wrong with the games, the best way is to contact the licensing authority or even the game provider regarding that and provide any kind of proof.

So, how is the situation now? Is your account finally closed there? Do you have any remaining balance?

3 weeks ago

They still haven't closed the account

My balance is 0.00 because this is a requirement for closing. filefile

Automatic translation:
mieciu78
3 weeks ago

Ooh, you mean you found the casino online. I get it.

May I also ask if the reason for closing your account is related to the gambling issue, please?

This way they are supposed to act really promptly, for sure.

3 weeks ago

They finally blocked it after I wrote that I would now speak to them through a lawyer.

Automatic translation:
mieciu78
3 weeks ago

I'm glad that you finally got what you asked for, really.

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