How is it with a casino (in this case VulkanVegas) advertising that it is Polish and fully legal in Poland? Why can you register there without any major problems and lose your savings, but you can't advertise malfunctioning slots that are supposedly games of chance. For some time now, while playing there, I have noticed that before the slot spins the reels, the winnings (or losses) are already added to the balance. The best thing is that free spins or other bonuses obtained in the game have not yet been activated and the player's balance has already been supplemented in advance with the winnings predicted by the computer. You don't even have to spin these free spins and you can leave the game and the winnings remain on the balance. I feel sorry for myself and I demanded a refund of the illegally withdrawn money (because if something is actually illegal, the contract is not valid according to the law), and acceptance of the complaint. They only send me rules cut out from the regulations and that's it.

One more thing.

I have asked several times to close my account and they have not even bothered to answer (they simply ignored the subject). Now that I have written extensively, they have responded within a few hours. Such avoidance of fulfilling my request to close the account is also not okay.

I could write about how predictable card flops are, etc., but I described my biggest problem above.

Jak to jest z kasynem ( w tym przypadku VulkanVegas) reklamuj?cym si? ?e jest polskie i w pe?ni legalne w Polsce? Dlaczego bez wi?kszych problemów mo?na si? tam zarejestrowa? i przegrywa? swoje oszcz?dno?ci a nie mo?na reklamowa? ?le dzia?aj?cych slotów które s? rzekomo grami losowymi. Od jakiego? czasu graj?c tam zauwa?y?em ?e zanim slot obróci b?bnami to wygrana ( lub przegrana ) jest ju? doliczona do salda. Najlepsze ?e darmowe obroty czy inne bonusy uzyskane w grze , jeszcze nie uruchomione a saldo gracza ju? z wyprzedzeniem uzupe?nione o przewidzian? przez komputer wygran?. Nawet nie trzeba kr?ci? tych darmowych obrotów i mo?na wyj?? z gry a wygrana zostaje na saldzie. ?al mi dupe ?ciska i za??da?em zwrotu nieleganie pobranych pieni?dzy ( bo skoro co? jest w rzeczywisto?ci nie legalne to umowa nie obowi?zuje wed?ug prawa), i przyj?cia reklamacji . Oni mi tylko wysy?aj? wyci?te regu?ki z regulaminu i tyle.

Jeszcze jedno.

Kilkukrotnie prosi?em o zamkni?cie mojego konta gdzie nawet nie raczyli odpowiedzie? ( po prostu olali temat ). Teraz jak si? rozpisa?em to odpowiedzieli w ci?gu kilku godzin. Takie unikanie realizacji mojej pro?by o zamkni?cie konta te? nie jest okej.

Móg?bym pisa? jak przewidywalne s? kry karciane itd ale mój najwiekszy problem opisa?em wy?ej.

May I ask you, please, where you saw this kind of advertisement?

This casino operates under the Cura?ao (GCB), according to our information, which means it is not allowed to promote in Poland, actually.

They do allow players from your country to register, though.

Also, whenever you see that there is something wrong with the games, the best way is to contact the licensing authority or even the game provider regarding that and provide any kind of proof.

So, how is the situation now? Is your account finally closed there? Do you have any remaining balance?

They still haven't closed the account

My balance is 0.00 because this is a requirement for closing.

Konta dalej nie zamkneli

Saldo mam 0.00 bo to wymóg do zamkniecia.

Ooh, you mean you found the casino online. I get it.

May I also ask if the reason for closing your account is related to the gambling issue, please?

This way they are supposed to act really promptly, for sure.

They finally blocked it after I wrote that I would now speak to them through a lawyer.

Wvkoncu zablokowali po tym jak napisalem ze bede teraz rozmawial z nimi poprzez prawnika.

I'm glad that you finally got what you asked for, really.