Apart from the fact that I never won anything there, only incurred losses.

I hereby point out that Lemon Casino is illegal gambling in Germany, therefore I have requested a refund of all transactions.

So far, this has been unsuccessful through my bank; the receiving bank has not responded.

I also contacted Finance Incorporated Limited, based in Malta, directly. Orange Entertainment and Proton Bulls Ltd. hold their accounts there. They also simply stated that I am not a direct customer and that they cannot provide any information.

Casino support initially responded only with standardized emails and has since refused any communication. The player's account has also been blocked.

Mr. M. and Mrs. M. are also unwilling to talk and do not even respond to numerous emails.

Referring to terms and conditions and attributing sole responsibility to the player is, in my opinion, borderline!

Players have to identify themselves with documents and at this point at the latest the casino should have intervened and pointed out that it does not have a license to operate gambling in Germany.

Fact: In Germany, Lemoncasino does not have an official license and therefore is not allowed to do business.

EU directives will probably be invoked, but the Member State alone is responsible for regulating gambling, which is why it is not permitted in Germany.

So I tried to have the money transferred back through my bank.

I am also currently examining legal options.

Approaching the subsidiary Proton Bulls Ltd, based in England, via an arbitration board also had a negative outcome.

Ultimately, in my opinion, this is all about profit and several companies are involved.

From a personal point of view, I can only recommend: avoid this dubious casino

According to our information, though, this casino doesn't even accept players from your country, actually.

So, may I ask how you registered there?

Have you provided the information about the country of your residence to the casino?

Have you used a VPN by any chance?

Just a few questions to have a better picture.

Hello Romi,

I was able to register there between February and April 2024, and since then I have been trying to get my money back.

However, there is no response to emails at all.

The positive thing is that you can no longer register from Germany, at least there

So, could you perhaps answer my questions, please?

"So, may I ask how you registered there?

Have you provided the information about the country of your residence to the casino?

Have you used a VPN by any chance?"

I still don't get it.

Hello Romi,

I was able to register normally in February 2024, no VPN.

I also verified myself using my documents, so it was clear that I live in Germany.

So, it looks like they changed the rules later on, and now they don't accept players from your country.

Unfortunately, we are unable to help in any way, though, if there is no remaining balance in your account, but if you encounter any issue in the future, please know that we are here.

And perhaps it is better to stick to online casinos regulated by Germany so you can feel safer.

What do you think?

Hello Romi,

It's just a shame that Lemon Casino isn't at all interested in finding a solution. I have personal emails from the operators through the ombudsman.

Zero responses to my emails.

The fact is: Before the new State Treaty on Gambling came into force on July 1, 2021, online gambling was generally prohibited in Germany - with very few exceptions.

Almost all online casinos, as well as most sports betting and poker providers, were illegal in Germany because they lacked a valid license for the German market. Therefore, they were never allowed to accept deposits from German players. The location of the gambling provider is irrelevant – if the offer is accessible in Germany, German law applies.

I must emphasize that the gambling provider in question is operating illegally under German law. Participation in such gambling is punishable under Section 285 of the German Criminal Code (StGB). The provider does not have the required German license to offer gambling in Germany. Licenses from other jurisdictions, such as Cura?ao, are not recognized for this purpose. This has been confirmed by the highest courts in Germany.

The legality of gambling providers can be checked via the official whitelist of the Gambling GmbH (GGL), available at:

https://www.gluecksspiel-behoerde.de/de/erlaubnisfaehigesgluecksspiel/whitelist

Only the providers and domains listed there are permitted in Germany. The list is updated regularly. Any provider or domain not included on this list is considered an illegal gambling provider in Germany.

In addition, all licensed gambling providers in Germany are required to use a domain ending in ".de" pursuant to Section 6e Paragraph 3 of the GlüStV 2021. A gambling offering using a different domain ending is therefore automatically considered illegal.

this as info and warning to other players

So thanks for the warning, unfortunately we don't deal with legality in these situations because we don't have lawyers to handle such things. 

So are you going to take this further through the courts or not?

Hello Jaro,

First, I will try to resolve the matter out of court. According to the European Consumer Centre in Germany, there is a separate network of arbitration bodies in the respective member states for the area of insurance and financial products:

https://finance.ec.europa.eu/consumer-finance-and-payments/retail-financial-services/financial-dispute-resolution-network-fin-net_de

I will then try again to reach out to the parties involved.

You are also welcome to ask Lemon Casino (they certainly have direct contacts) for cooperation.

My countless emails are not answered

Okay then, I'd like to know how it ends for you. 

Unfortunately, I saw that you didn't do well with us and Veronika explained why, so there will probably be no contact with the casino from our side. 

But I will be happy if it turns out positively for you.??

Hello Jaro,

It's a shame that you don't support this or contact Lemon Casino and ask for a statement.

This is a dispute concerning deposited funds of considerable amount.

I have always been and still am interested in an out-of-court solution, but unfortunately the other party is not at all willing to talk.

Yes, but since we cannot intervene for objective reasons, we cannot contact the casino. 

If they don't even try to resolve it with you and rather ignore you, then it's probably one of the last options to resolve it that way.