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Contact with Casino Guru (page 5)

5 years ago by lauarual
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52,078 views 93 replies |
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11 months ago

Thank you very much, I have had several attempts at communication but they only tell me that they continue to validate the payment gateway that I passed with my deposit but that they have no response and that I should contact them later so they can bring me and in fact I hope I can. Help reconcile the response with them and help me recover my deposit https://netabet.com.mx/ that is the casino where I have the problem

Automatic translation:
11 months ago

So there is nothing much to do right now but wait. Hopefully, they will get to the bottom of this issue soon.

Whenever you have any news, please come forward; we surely would like to know about it.

11 months ago

Yes, in fact, I sent an email to the games and raffles department of the Mexican government to report this situation, they asked me for proof of the deposit made and all the details of the date and time of the event, but they supposedly told me that no later than today. My deposit is already credited to my Netabet account, so I will wait, if not, I will see the process directly with the general directorate of games and raffles, complaints and complaints, who are already aware of the case, that government agency.

Automatic translation:
jonaseguizabal25
11 months ago

Okay, great. We'll wait for further information and hope that soon you'll get your money.??

11 months ago

Hey, thank you very much for the good wishes. Indeed, I share that just today, August 1, my deposit to that Netabet casino already appears reflected, because now I only hope that when I enter the slots that I will play, I will be lucky to win. Greetings and I greatly appreciate your support. said good night

Automatic translation:
jonaseguizabal25
11 months ago

Hey, that's good. Please come back to tell us about your experience. We'd like to hear about it.??

11 months ago

Hey, thank you very much for the good wishes. Indeed, I share that just today, August 1, my deposit to that Netabet casino already appears reflected, because now I only hope that when I enter the slots that I will play, I will be lucky to win. Greetings and I greatly appreciate your support. said good night

Automatic translation:
11 months ago

Hey there!

I checked out your complaint to see how it has been faring so far, though it seems Nick is waiting for your update. We would really love to know whether you need our assistance.

Thus, don't hesitate to update the complaint now ??

Or simply to me, please.

Thank you. ??

1 year ago

Hey there! 

I'll try my best. I'm assuming you mean Josef, who assigns and handles tester groups, right?

What am I supposed to say, and how does he recognize who you are, please?

4 months ago

Hi Radka/Romi/Jaro! Could you please help me contact Jozef, it is always very difficult to get a simple answer.

I'm Laura from Paraguay, I do tests here.

Thank you!

Edited
Automatic translation:
lauarual
4 months ago

Hello, I have written to Jozef and I hope he will get to you as soon as possible. 

Have a nice day. ??

Jaro
4 months ago

Very kind! Thank you!!

Good day to you too

Automatic translation:
lauarual
4 months ago

Hello! I'm glad to see Jaro is taking care of you. ?? Just wanted to say hi!

4 months ago

I can't figure out how to deposit and withdraw, I can't find any fields.

Automatic translation:
FRITTUZZA-BELLA
4 months ago

Hello, that's because there are none. We really are not a casino. ??

I suggest you look around this website to find more about its purpose, and you may also browse the casino section - to find a casino. ??

Be picky; choose wisely. ??


1 week ago

Hello Casino Guru,

I haven't been able to submit a complete complaint. You certainly can't do anything with what I have submitted.

I was no longer able to submit a full complaint.

What can we do?

Automatic translation:
Blacknosey1
1 week ago

It is no problem at all. You can provide all the necessary information in the complaints thread at any time.

Do you need something else to add now?

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