The player from Germany faced a delayed payment issue concerning her withdrawal from the casino. After multiple communications regarding her rejected deposit, she noticed that €500 had been credited back to her player account. Following this, she requested a new withdrawal to her checking account, which she believed should work without issues. The complaint had been marked as resolved as the player confirmed the resolution of her issue.
Dolly Casino - Player is experiencing delayed withdrawals.
Amount: €500
Dolly Casino
Safety Index:HighSafety Index
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8.4
Dolly Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
Public
Complaint Specialist
Public
1 week ago
Dear Blacknosey1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide us with some additional information?
- When did you request the withdrawal?
- Have you received any communication from the casino regarding the delay?
- Have you passed the full KYC verification?
- Have you made any successful withdrawals from this casino before?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
1 week ago
Translation
Hello Veronica,
I answer your questions as follows:
I requested the withdrawal between May 26 and May 31, 2025. I received an email from support confirming that the withdrawal was complete on June 2, 2025.
Payouts from this casino have always been successful.
The payouts were always made to my current account at my request. Only this time I asked
to transfer the payout to my credit card account.
The transaction from INPAY AS to my TFBank account was on June 2, 2025.
Unfortunately, my bank rejected the deposit and informed me on June 4, 2025, that the deposit was not accepted and would be returned to the sender. I have everything in writing as proof.
I have reported this to support several times (starting on June 3rd, 2025 until yesterday, June 25th, 2025).
All I get is a confirmation of receipt, no other information. I also offered an alternative payment method, but no response. The chargeback should have been processed by now.
It's not about cashback or bonuses.
I don't understand why the problem can't be solved.
I accumulated the winnings without a bonus.
I passed the verification.
Thank you
Kind regards
JT
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 week ago
Translation
Hello Veronica,
I just noticed that the casino has credited €500 to my player account. I haven't received any information about this.
I've been checking this repeatedly over the past few days. I've now requested a new withdrawal.
to my checking account. I think this should work and there won't be any problems again. If not, I'll get back to you.
That took a long time.
Thank you for allowing me to contact you.
Kind regards
JT
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Blacknosey1,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
