Hi there,
Thanks for sharing that sounds incredibly frustrating, and I completely understand your anger. These situations can be so exhausting, especially when you feel like the system isn’t protecting you the way it should.
Hopefully, the ADR will help bring some resolution, but it’s good to know you’re standing up and speaking out. You're absolutely right banks could definitely be doing more to protect their customers in cases like this.
If Radka can help with sharing details privately, that would be great. In any case, feel free to reach out you’re not alone in this!
Stay strong, and good luck with the dispute!
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