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have you had any luck with them? Do I word it like the below? Any guidance would really be appreciated
I am requesting a refund on a transactions made through your payment method, that then went to gambling sites. Please let me know what information you need from me. This is against Mastercard rules
Hi, I don’t have contact details. I told the bank I couldn’t find any. The bank also didn’t give me any, but obviously have had contact with them, as they tried to dispute it at first
Thank you. Can I ask how long it took them to respond to your initial email please?
Automatic translation:
1 week ago
Week and a half I think. But initially I'd asked them to refund E0000450. They said they don't handle that, only 480. Checked and I had a few 480s so said "sorry to bother you on 450... But while you're here mate, these 480s" ??
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