Hi,

I have been asking Magius casino by email and live chat to close my account and they are just refusing and ignoring my emails.

I have made a complaint to them now -

"I would formally like to make a complaint regarding you Magius casino for not closing my account when you state this on your website. 

"Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;"

My account has not been closed or self-excluded. When someone has a gambling addiction this can be very dangerous, and the request of account closure should be done within a timely manner.

I request a refund on all my deposits since asking for my account to be closed. If you would have done what your website states, I wouldn't be hundreds if not thousands of pounds down. "

They still haven’t closed my account.

Hello,

I did not find a complaint submitted against this particular casino, so where did you complain, please? This is indeed a serious matter and our team will gladly help you.

Right here: http://www.kpvfaw.com/complaints/create ??

On the other hand, this casino is not among the safest, and there is still a chance that they won't respond, even to us, once you lodge the complaint.

In my opinion, you should do your best to avoid all casinos on your own.

Kindly consider using available tools. I assume you are already aware of GMASTOP, so I won't mention it.

https://betblocker.org/ ??

http://www.kpvfaw.com/global-self-exclusion-initiative/assistance-tool ??

In general, especially struggling players should avoid sites like Maguis:

Is there someone close to you who could help you change your passwords and possibly keep them safe?

Hello,

i sent the email to there email address [email protected].

thank you

I'm hoping that the casino will eventually get back to us and close your account. In the meantime, however, you might benefit from taking some actions on your own. Frankly, the official way seems to be out of order. ??