What is your opinion about me opening an account at this site's sister casino, Paratiisi. I requested the entire conversation history with that casino through this Paratiisi casino. They sent me the conversation I had with Raketti casino where due to gambling addiction I request the entire license to be blocked, as I cannot control myself.

Wouldn't it be possible to think that Paratiisi casino knew that I was addicted to gambling? If they also have this conversation with Raketti casino, where I talk about gambling addiction?

And before playing, I asked if I could use the site since I have blocked gambling under a license through a sister casino.

They sent an email saying you can't create accounts/use sites if you have requested blocks.

However, this doesn't seem to be the case, as using the site was okay for them.

So Paratiisi Casino clearly knew about the gambling addiction if they have the conversation I had with Raketti Casino regarding the matter? How else is it possible to get the conversation I had via their customer service email?

Hello,

I'll do my best to summarize and comment on all the things you have mentioned so far.

It always depends on whether the casinos are related also in the manner of written terms, so always consult the rules to find out whether you are required to exclude yourself from each casino at the time. Regrettably, it's not always as simple as one might assume without carefully reading the terms.

For example, casinos may share the design and owner, but to exclude you, you have to send an email to the specific departments operating each casino separately.

Based on one chat at one casino, the other one may still not be aware of your problem. It truly depends on the system and the terms. Thus, it was really a good call to come here and submit the associated complaint.

Let my colleagues investigate the matter and then share the outcome.

So even if a casino has a discussion about gambling addiction, they are still not aware of gambling addiction?

There would be no problem here if the casino itself had not posted the discussion where I mentioned gambling addiction. If they have this discussion, how can it be claimed that they did not know about gambling addiction?

Mag7 says:

"And before I played, I asked if I could use the site since I was blocked from gambling under a license through a sister casino."

And I ask:

So, despite the fact that you banned yourself from gambling, you still wanted to gamble because you asked the casino if you could gamble. So it's not worth it for you to exclude yourself.

It's not your casino's fault. It's your fault. The problem is in your head. If you are addicted to gambling, seek the advice of a psychotherapist or another expert in the field of addiction.

It's not worth it to get locked out of one casino. There are MILLIONS of casinos, you'll always find another casino where you can play.

That self-exclusion is the greatest stupidity. It didn't help anyone in the long run. Selling fog.

?

Specifically, if I'm addicted to gaming, it's normal to have moments when I want to play. For this reason, it would be great if the blocking worked, and even better if I could block the entire license at once if requested.

Also, I really didn't remember that I had asked to block the entire license. I only found this conversation they sent after the deposits. I knew that I had blocked playing under the license, and I mentioned this before the deposit. So maybe at this point the casino could have been interested in the matter.

I don't think you could argue that the whole industry wouldn't be healthier if responsibility worked. Hardly anyone would want bans for nothing, anyway? So you don't think anything is the casinos' fault? Would the whole gambling addiction be such a big problem right now without online casinos?

You have to understand how serious a problem gambling addiction is. In rare cases, you can waste all your money in minutes, even from the comfort of your own home!

You are of course allowed to have your opinion.

In my opinion, not all responsibility can be placed on the shoulders of a person with a gambling addiction. I think I have already taken responsibility at the point when I told the casino about my bad gambling addiction. And when the casino itself sends me this conversation, I think there is no way to say that the casino did not know about the gambling problem.

This is still my opinion on the matter, and everyone is allowed to have their own opinions.

Of course, most money is lost from the comfort of one's own home, because online gambling is very popular.

If possible, ask for your IP address to be blocked in all online casinos.

But again, dear sir, I am someone who has a lot of experience in this field.

NO ONE CAN HELP YOU if you don't help yourself and say ENOUGH!

It's all in the head.

I'm not a man or a gentleman, but thank you.

And I would love to block every casino forever if only it were possible.

Unfortunately, that possibility doesn't exist, and as long as it doesn't, I think casinos should pay attention to responsibility.

As I said, this is my opinion on the matter.

And yes, I have a lot of experience with addiction. Unfortunately, there have been tragic cases, even in my own close circle, where gambling addiction has even led to the end of life. So this topic is really important to me, and I will continue to address the shortcomings. And I think I have the right to do so.

I believe I responded to that. Usually, it is not about logical deduction; it's more about understanding the timeline and terms. I feel there is much to investigate, so just one deduction may be misleading. I'll leave the investigation for the complaint process.

In my opinion, for example, if you are self-excluded from Finnish casinos, going elsewhere to ask whether you can play there is a very unusual step. A moment of clarity feels like something the casino would address in a perfect world to prevent harm; however, as I said, it always depends on every circumstance.

Still, the players ask because there is the will to play.

As I said, if I'm addicted to gambling, of course there will be times when I want to gamble. Why would I open an account anyway?

And I told the casino that I was blocked from playing under a license at a sister casino. They themselves called this a sister casino. So no, I didn't say I was blocked at just one casino. Also, if I ask for my account to be permanently closed twice, that could also be considered related to a gambling problem.

But of course this is the world of casinos, where they can do whatever they want and even break their own rules, but as a customer you have to do everything exactly the same way. Otherwise your case doesn't matter.

So in practice, is it the case that I have to make a deposit through different instant casinos, and then obtain the blocks if they cannot be set in advance? You can't create an account at instant casinos without making a deposit.

Because casinos always say that they can't prevent an account from being created. It's not at all responsible if a person with a gambling addiction is expected to take such actions.

Hi there.

I said the same. I know you all get it, but I don't because I wasn't there. I'm just trying to tell you that you should always rely on the terms, and once you're ready to self-exclude, follow the instructions to the letter.

Not every casino group—despite the chat confirming it is one—allows global self-exclusion within the same group. However, the terms should always explicitly state this.

In my opinion, the most critical point is that you should not register in any casino at all. Particularly, this applies to anonymous or instant websites. That's the real problem, I guess. Consider that from the other side, please. What level of cooperation and protection do you expect at casinos avoiding basic KYC or customer checks?

In such a situation it is better to rely on yourself, which may be tricky for addicted players - I get this.

Hey Mag7,

My name is Charlie, I’ve personally been through gambling addiction and fortunately managed to make it through to a gambling free life.

I can see your frustrations with the self exclusion. I found the same problem when I was trying to come to terms with my own struggles.

Unfortunately there is no magic fix to make this problem disappear, but you need to make space away from gambling initially. Have you tried blocking software for your devices?

What works for one person doesn’t necessarily work for the next person. It takes time and pain to find your solution.

Happy to chat more if you feel like you need to.

I can’t help you with the complaints etc, but I can try to provide a bit of encouragement from the lived experience of gambling addiction

Stay Safe.

Charlie

Thank you for your understanding and factual response.

I have tried everything possible. Unfortunately, a bad life situation and the lack of close people are certainly the biggest culprits why quitting gambling is difficult. A bad trauma background also certainly causes difficulties with quitting gambling.

I'm happy for you that you've been able to stop gambling. I hope you're doing well.

I am grateful to all those casino groups where these things are taken responsibly. I have even had a few casino groups in Curacao have their entire licenses blocked, even though they have no requirements to do so. This also proves to me that there is no "technical reason" why these blocks cannot be imposed.

So thank you to Versus Odds BV, Dama NV, TH Gambling NV, for their exemplary actions. Thank you for taking a line where you take gambling addiction seriously. It would be perfectly in line with the rules of Curacao not to impose bans, but you have decided to act differently. I am very grateful that there are responsible actors in the industry.

I’m doing great thanks for asking.

The journey isn’t easy to get through this illness.

have you tried anything to help you stop gambling?

Yes, I've tried everything, but unfortunately, an addict easily finds ways to get around the obstacles they set up.

Loneliness is a very difficult factor. Few people can overcome addiction without close people.