That's how it goes. Lie after lie. I sent a message to the Lottery Administration about these latest lies and the appeal to the Finnish license, and I believe that the matter will be processed very soon. I also recommend appealing against marketing targeting Finland and player protection violations so that obtaining a Finnish license becomes impossible for Ross Parkhill and the other criminals at White Star BV .

Good! I think it's sick to have to deposit if you want to get blocked. Also, if you really don't even get the deposited money when you close the account. So in practice you have to roll over this deposit, and then withdraw it. Quite a lot expected from a gambling addict.... At least I can't stop playing if I've already started and there's money left. I'll play until the balance is 0e.

You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.

But isn't it also fair for a casino to require a deposit to close their account? Also, when they have a rule that you lose your funds if you close your account = meaning you are forced to play the funds.

When in fact you cannot create an account at an instant casino without making a deposit, that is, you cannot block an account without making a deposit.

It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.

As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.

It is the player's choice in the first place.

Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.

This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.

If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.

Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?

I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.

And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.

I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.

Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.

I'm probably going to have the same thing happen to me, that my appeal will be rejected. I hope you can move forward in life, and one day you'll be able to be completely un-gambling. Don't let anything like this ruin your life. I want to believe that there is karma, and these people who make money from the wrong sources will still feel it.

Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.

But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.

Get well soon, and I hope you can overcome this.

I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side ?? Their attitude of telling gambling addicts to refrain from playing is also just awesome!

My complaint was also rejected here, even though the casino had clear signs of its own addiction. Casinos have no reason not to impose restrictions. Just because the Curacao license allows them to act like this, they take full advantage of it. Such casino groups are really not responsible at all. They would even admit their own actions, and not lie and pretend to be someone they are not. The fact is that they act like this, because a person addicted to gambling is just profit for the casino. At least I can't think of a single reason that would prevent the imposition of restrictions if the person repeatedly asks for it. Furthermore, even if they couldn't impose restrictions, they could at least say that you don't have the right to use the site, etc. And they would stop accepting deposits.

For example, Dama NV can block all their casinos, even though some have an Estonian license and some have a Curacao license. In addition, the sites are completely different from each other, usually with different customer service and different administration.

I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.

Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.

This is the biggest and most brutal mistake.

"Dear yoyeli,

Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.

After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.

As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.

We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.

I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."

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Mag7

From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.

Refer to the Responsible Gambling section of our article about the licensor (English version of our website): http://www.kpvfaw.com/licensing-authorities/curacao-license

Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.

I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.

Please protect yourself based on current reality, not expectations. ??

Well, I still believe that when a person requests a permanent ban, the casino should not reopen the account without a cooling-off period. And I still stand by that position.

Sure, reduced to absolute minimum. From practical today's point of view there is always the second part ??

If I may, I wish you all the best!

I reported the fraud to my own bank and they are trying to get the money back as soon as possible. If no one else intervenes, I think I will get justice that way. If these scammers then try to collect the money back, they have no legal protection, because even though Casino Guru apparently assumes so, these fucked-up rules do not override the official laws of the countries.

Good. Please let me know how it goes and if you got your money back. I hope it works out.