The player from Germany faces issues withdrawing funds after requesting a withdrawal a month ago, with two attempts frozen. The casino demands extensive proof of ownership for his crypto wallet, which contradicts the anonymity of such wallets, and support has been unhelpful.
Funbet Casino - Player’s withdrawal request is delayed.
Amount: €2,946
Funbet Casino
Safety Index:Above averageSafety Index
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6.5
Funbet Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
5d 14h 11m 42s
Case summary
yesterday
Public
Public
2 days ago
Enough! Been more than a month now that I'm trying to get my money of of that site - to no avail! Avoid at ALL costs. Two withdrawals frozen and cant request more (which doesnt even align with their ToS)
They won't verify my account because they want proof of ownership of my crypto wallet showing FULL NAME, BIRTHDAY DATE, ADDRESS, PHONE NR, WALLET NR (?!), EMAIL. Well too bad a normal anonymous LEDGER crypto wallet does not provide any of that. I sent them all transactions from March (the month I deposited) and all deposits but me having that apparently is not enough! Support is useless. They tell me to use a different browser? AI Bots!! My VIP manager (that used to even call me on phone) does not reply anymore. I offered them a selfie with my wallet open in the back, they dont care. Yes they surely don't know how crypto works as a crypto casino. This is the most BS reason to not pay anyone. Should be shut down NEVER play here!!!!!!!
Public
Complaint Specialist
Public
yesterday
Dear legende1337,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand your situation and assist you more effectively, could you please provide answers to the following questions:
- Have you been offered any alternative method to verify your crypto wallet, for example, a video?
- Have you attempted to contact customer support directly, and if yes, what was their response regarding this issue? If you have any communication, please forward it to me at [email protected].
- Can you specify what documents you have already submitted for the account verification process? Have all your other documents been approved and verified?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.
The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.
Stay cautious, and if you have any doubts, please reach out to us directly.
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