The player from Australia has been waiting for one month to withdraw the winnings and faces constant delays. After several attempts to contact support, he receives unresponsive chat sessions and contradictory information about the withdrawal. Although his account is verified, he feels doubtful about recovering his winnings.
Gorilla Wins Casino - Player's withdrawal request is delayed.
Gorilla Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Gorilla Wins Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for casino to reply
2d 23h 46m 5s
Case summary
4 days ago
Public
Complaint Resolution Center Team Lead
Public
1 week ago
Dear SamHandwich,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that this was your first withdrawal attempt?
- Were you provided with any withdrawal reference number or transaction ID?
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Complaint Resolution Center Team Lead
Public
4 days ago
Thank you very much, SamHandwich, for your cooperation. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Casino Analyst & Complaint Specialist
Public
4 days ago
Dear SamHandwich,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Gorilla Wins Casino representative to join this conversation.
Dear Gorilla Wins Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
Gorilla Wins Casino has 2d 23h 46m 5s to reply
