Dragi Sem Hendvi?,
Hvala vam puno ?to ste podneli ?albu. ?ao mi je zbog va?eg problema. Dozvolite mi da vam postavim nekoliko pitanja kako bih mogao u potpunosti da razumem celu situaciju.
- Da li sam dobro razumeo da je ovo bio va? prvi poku?aj povla?enja?
- Da li vam je dostavljen referentni broj za povla?enje ili ID transakcije?
Pored toga, ako postoji bilo kakva druga relevantna komunikacija izme?u vas i kazina, prosledite je na [email protected] Alternativno, mo?ete ga objaviti ovde.
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Kristina
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Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear SamHandwich,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that this was your first withdrawal attempt?
- Were you provided with any withdrawal reference number or transaction ID?
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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