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HomeComplaintsHITLOTO Casino - Player cannot withdraw his money.

HITLOTO Casino - Player cannot withdraw his money.

Black points: 40

Amount: 2,100 ?

HITLOTO Casino
Safety Index:Very low
Submitted: 11 Dec 2019 | Unresolved : 23 Jan 2020
Unresolved Our verdict

No reaction policy

UNRESOLVED

Case summary

5 years ago

The player is not able to request a withdrawal. We closed the complaint as ‘unresolved’ because the casino failed to reply.

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5 years ago
Translation

I can not withdraw the money for like a month, brainwashing no one can explain what to what, what no message is shorter than a full divorce and you can not go to the site through Facebook also will not see this divorce, and divorce 100%

Automatic translation:
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5 years ago

Hello Денис,

Thank you very much for submitting your complaint. I am very sorry to hear about the problem with your withdrawal. 

If your account hasn’t been fully verified, it may lead to a problem like this. So, I would like to know if your account was successfully verified. Do you have any emails or screenshots of your communication with the casino support? If yes, could you please send them to me?

Thank you in advance for your reply.

Best regards,

Kristina

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5 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

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5 years ago
Translation

Hello there is no conversation shot screenshot but I wanted to enter another mail in the account but I am not allowed how to proceed

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5 years ago

We would like to ask Hitloto Casino to comment on this case.

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5 years ago
Translation

And what do I do next

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5 years ago

We would like to ask the Hitloto Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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5 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

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