Zinov from Ukraine is experiencing difficulties withdrawing money from his account. His account was verified and his withdrawal processed, but nothing happened for over a month.
HITLOTO Casino - Player has a problem with his withdrawal.
Amount: 10,000 ?
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Zinov
Unregistered user
Public
5 years ago
Translation
They don’t withdraw money to the card for more than a month, although the account has been verified and the support service said it has been queued for withdrawing funds. But all the deadlines have passed and this is already too much. There is a screenshot of all correspondence and their unfulfilled obligations
Automatic translation:
Public
Head of Casino Research
Public
5 years ago
Hello Zinov.
We are very sorry to hear that you have a problem with Hitlotto Casino. Could you please send us the email sent to you by the casino when they approved your withdrawal? Did they mention to you why this withdrawal takes so long? Do you have any screenshot from your account with the pending withdrawal?
Public
Head of Casino Research
Public
5 years ago
Dear Zinov,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
