The player from Ukraine requested his withdrawal more than a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
HITLOTO Casino - Player is complaining about a delayed withdrawal.
Amount: 800 ?
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Игорь
Unregistered user
Public
5 years ago
Translation
a month and a half I wait
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Igor,
Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past?
I can only imagine how frustrating it must have been for you waiting for the money for such a long time. Are you in touch with the casino? Did they justify the delay? Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Igor,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
