Problems with the conclusion, only a promise. A very long time, verification takes place. All necessary documents sent

Dear Anna,

Thank you for contacting Casino Guru and bringing the issue to our attention. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Therefore, we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. I recommend you to find out what documents exactly the casino needs and provide them in best quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let me know if this was helpful.

Best regards,

Peter

Dear Anna,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.