The player from Germany is claiming that free spins which should be rewarded with deposit bonus have not been credited. Player’s complaint has been resolved successfully.
Hyperino Casino - Player’s complaining about not receiving free spins.
Amount: €15
Hyperino Casino
Safety Index:Very highSafety Index
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9.0
Hyperino Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
I deposited 15 euros with Hyperino today, there are 25 free spins. These free spins are not credited to me. When asked why the free spins are not available, I have to delete all cockis or use another brouser or another computer. I did everything, only I didn't buy a new computer for the free spins, I think that's bullying.
Please check why I am being harassed at Hyperino and why Hyperino does not keep the general business connections with flimsy excuses, I ask you that Hyperino will refund my 15 Euro deposit or refund my free spins. MD Harald
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Harald,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have contacted live chat support and been advised to tell you, to contact them again. If you prefer to sort this issue via email here is casino email address: [email protected]. They will try to help you to resolve this issue. If you don’t succeed, please do not hesitate to contact us again and we will intervene. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
5 years ago
Translation
Thank you very much Petronella, thanks to your help I got my free spins.
Thank you very much for your quick help.
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Great news Harald :)
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
