The player from Bulgaria wants to file a complaint against Inbet regarding a misleading bonus, specifically the Vegas reload offer. After fulfilling the activation conditions and switching from the Vegas section to the Casino section, her remaining funds disappeared, and the casino claims she played her money.
inbet Casino - Player disputes misleading bonus from casino.
inbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
inbet Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 20h 12m 25s
Case summary
3 hours ago
Public
Novice
Public
11 hours ago
Translation
Hello, I want to file a complaint with you again regarding an incorrect online casino called Inbet. The problem is again with one of their misleading bonuses and this is not the first time this has happened.
The bonus was - Vegas reload which I accepted on 07.07.2025 at 20:54:59 and the term ends on 09.07.2025 at 20:54:59 and the activation condition is to deposit 10 leva is the minimum amount I fulfilled the condition and in order to continue fulfilling the condition I had to play half of the funds in the Vegas section which I did I had about 6 leva left and I decided to change the Vegas section to the Casino section to play my favorite games I made one spin on a 20 stotinki bet and my money evaporated where I contacted them on online chat and they replied that I had played my money please look into the complaint
Thank you in advance.
Automatic translation:
Public
Complaint Specialist
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with inbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that you believe not all of your money was played down during the time you wagered a bonus?
- Are you able to check the game history for all bets made? Have you noticed any discrepancies and confronted the casino?
- If there is any evidence to support your complaint, please forward it along with your correspondence with the casino support to my email at [email protected] for review. Alternatively, you can post screenshots here.
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Jalba84 has 6d 20h 12m 25s to reply
