Zdravo,
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa inbet kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li sam dobro razumeo da smatrate da nije sav va? novac umanjen dok ste ulagali bonus?
- Da li mo?ete da proverite istoriju igara za sve napravljene opklade? Da li ste primetili bilo kakve neslaganja i kontaktirali kazino?
- Ako postoje bilo kakvi dokazi koji potkrepljuju va?u ?albu, molimo vas da ih prosledite zajedno sa va?om prepiskom sa podr?kom kazina na moju imejl adresu [email protected] za pregled. Alternativno, mo?ete ovde postaviti snimke ekrana.
Unapred vam se mnogo zahvaljujem na odgovoru.
Srda?an pozdrav,
Tomas
Va?no obave?tenje: www.kpvfaw.com vas nikada ne?e tra?iti da vr?ite pla?anja ili da vam odobri pristup va?im nalozima kako bi zavr?io KYC u va?e ime. Ako neko tvrdi da je iz www.kpvfaw.com-a i zatra?i takve informacije, ne delite ni?ta sa njim.
Sva komunikacija sa na?e strane ?e se odvijati putem ove zvani?ne teme za ?albe ili zvani?nih imejl adresa koje ste naveli u va?em slu?aju. Molimo vas da uvek proverite domen bilo koje imejl poruke koju primite i potvrdite da ona zaista dolazi od nas. To mo?ete potvrditi klikom na profil va?eg re?ava?a ?albi.
Ako primetite ne?to sumnjivo, ne oklevajte da nas direktno kontaktirate.
Hvala vam na strpljenju i ?uvajte se.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with inbet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Do I understand correctly that you believe not all of your money was played down during the time you wagered a bonus?
- Are you able to check the game history for all bets made? Have you noticed any discrepancies and confronted the casino?
- If there is any evidence to support your complaint, please forward it along with your correspondence with the casino support to my email at [email protected] for review. Alternatively, you can post screenshots here.
Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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