The player from United Kingdom is enquiring about the verification process and necessity uploading a photo of the bank card. We rejected the complaint because the player didn't respond to our messages and questions.
Jackpot Mobile Casino - Player is questioning verification process.
Amount: ￡180
Jackpot Mobile Casino
Safety Index:Above averageSafety Index
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6.6
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Diane
Unregistered user
Public
4 years ago
I deposited ￡10 and it took ￡200, I made a withdrawal and there insisting I send a photo of my bank card before they process it
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Diane,
Thank you very much for submitting your complaint. Could you please advise if you’ve been asked to provide a picture of the bank card covering some numbers, or the entire card?
For the time being, I would strongly recommend against sending a photo of the bank card without covering numbers in the middle section. Usually, it is required to expose first few and last few numbers only. Could you please forward any relevant communication to [email protected]?
I hope we will be able to help you to resolve this issue as soon as possible and advise you accordingly. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Diane,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
