The player from Germany has requested his withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
Jambo Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Jambo Casino
Safety Index:Above averageSafety Index
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7.8
Jambo Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Tobias
Unregistered user
Public
5 years ago
Translation
Hello I requested 1200 € on 29.3.20 for payment and verified me at the same time. After 4 days without an answer, I was told in live chat that the payment will be made on April 14th, at the earliest. Even after several questions I was answered in very bad German that this would be the normal process. I think this borders on heavy rip off.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Tobias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,
Best regards,
Petronela
Public
Tobias
Unregistered user
Public
5 years ago
Translation
Hello when I checked my account today, the money was booked back. Payment was declined in the process. The live chat said that this would be completely normal, so I find it not normal to wait 9 days without refusing to pay out. on April 12th the payment would be processed I just wonder why it was booked back today.
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
I don’t understand it either, why your payment has been booked back. Is there any relevant communication that you could forward me? My email address is [email protected]. If not, I will set the timer for 7 days and then we will contact the casino and ask for their cooperation. Thank you very much.
Public
Head of Complaint Resolution Center
Public
5 years ago
Thank you Tobias for your email. As the payment was promised to be processed after today, I will set the timer for additional 7 days and wait for your confirmation. Thank you very much in advance for your confirmation.
Public
Tobias
Unregistered user
Public
5 years ago
Translation
Hello after several live chat and email contacts the money arrived today. You can then close the case Sincerely
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Tobias,
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your update and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
