Withdrew $4000 and received a notification 21.8.20 stating my withdrawal was successful. As stated I was to expect the funds within 3 to 5 business days. It is now 17 days later and I still have not received my money. After several emails and online chats I keep getting told that my problem has been escalated. After the 48 hours I get told to wait another 24 to 48 hours. They have now stopped replying to my emails. JOKA ROOM alright , what a JOKE!!! Please assist me. This is fraudulent business practice as far as I'm concerned

Dear Yasmin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account. Usually 14 days is acceptable time period for us.

Could you, please, forward any relevant communication between you and the casino to [email protected]? (Or you can post it here). Looking forward to hearing from you.

Best regards,

Kristina

Dear Yasmin,

Is there anything new regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.