The player complains that he hasn’t received a part of his free spins bonus. He contacted the casino, but he didn’t get a relevant explanation.
Karamba Casino DK - Free spins not added to the player’s account.
Amount: €12
Karamba Casino DK
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Karamba Casino DK has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Franz
Unregistered user
Public
5 years ago
Translation
Bonuses are promised that I have not received again now. In the winter magic calendar I was able to collect strawberries yesterday, had deposited € 20 and started collecting. Always make me a tally to know where I am. I didn't get the 50 free spins again today. Then I started a chat, fie employees are stupid, I think that's unfsir, you should prove everything with a screenshot, I tried, couldn't upload anything, there was an error. The chat was ended by karamba. In the next attempt I also had no success in getting my free spins, and this employee also got in the way. I have to beg very often, that's not nice. I don't dare to say my personal data because I'm already platinum and I'm afraid to fly out. Just think it has to come to light that karamba is not quite as serious as you think.
Automatic translation:
Public
Casino Quality Specialist
Public
5 years ago
Dear Franz,
Thank you for submitting your complaint. I am sorry to hear about your troubles. Have you contacted the casino again through email or live chat regarding this issue? If yes, could you please forward your last communication with the casino to me? Thank you in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Franz,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Regards & happy holidays
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
