Bonuses are promised that I have not received again now. In the winter magic calendar I was able to collect strawberries yesterday, had deposited € 20 and started collecting. Always make me a tally to know where I am. I didn't get the 50 free spins again today. Then I started a chat, fie employees are stupid, I think that's unfsir, you should prove everything with a screenshot, I tried, couldn't upload anything, there was an error. The chat was ended by karamba. In the next attempt I also had no success in getting my free spins, and this employee also got in the way. I have to beg very often, that's not nice. I don't dare to say my personal data because I'm already platinum and I'm afraid to fly out. Just think it has to come to light that karamba is not quite as serious as you think.

Es werden Bonusse versprochen, die ich jetzt zum wiederholten Male nicht bekommen habe. Im Winterzauberkalender konnte ich gestern Erdbeeren sammeln, hatte 20 € eingezahlt und begann an zu sammeln. Mach mir immer eine Strichliste um zu wissen wo ich stehe. Heute bekam ich die 50 Freispiele wieder nicht. Hab dann einen Chat begonnen, fie Mitarbeiter stellen sich dumm, das find ich unfsir, man soll alles per Sceenshort beweisen, versuchte ich, konnte nix hochladen, stand error. Der Chat wurde von karamba beendet. Im n?chtsten Versuch hatte ich auch kein Erfolg meine erspielten Freispiele zu bekommen, auch diese Mitarbeiterin stellte sich quer. Ich muss sehr oft betteln, das ist unsch?n. Meine pers?nlichen Daten trau ich mir nicht zu sagen  da ich schon Platin bin und Angst habe rauszufliegen. Find  nur es muss mal ans Licht kommen, das karamba nicht ganz so seri?ses ist wie man denkt.

Dear Franz,

Thank you for submitting your complaint. I am sorry to hear about your troubles. Have you contacted the casino again through email or live chat regarding this issue? If yes, could you please forward your last communication with the casino to me? Thank you in advance for your reply.

Best regards,

Satrio

Dear Franz,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards & happy holidays

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.