This particular company suddenly closed my account while I was playing normally, I had money in withdrawal, and suddenly I went to log into my account and it said it was under review and they told me in customer service that the company had closed, while I saw that they still had registrations open.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you've encountered. To better understand your situation and assist you effectively, could you please provide us with more information by answering the following questions:

• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Has the customer support specified the nature of the review? Will you receive your balance, or will it be confiscated?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.