I have been with kinghills for quite a while now and never had issues..in the third week of June I made 5 different withdrawls totalling ￡750 all stated paid and completed.i usually recieved any withdrawls within 24 hours..11 days later I have yet to recieve any of the 5..my earliest one from the 21/06 was eventually paid via there payment system after uploading banking docs to prove i hadnt recieved the funds as stated..this was 3 days ago and still haven't hit my bank..theother 4 I'm still waiting for the necessary department to find out what has happened to the other ￡650.as yet they have requested no documents if proof that the funds haven't hit my account

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Good morning Veronicka thanks for the speedy reply..i have no issues waiting the 14 days it's just very unusual for the site to take as long as it has done.as I've said I've been a member for a long time with no issues.all the past deposits and withdrawls have been speedy and efficient...and there's been lots of both??