I registered in mid-April and played for the first time.

Things were going well and my money went from about €550 to €7000.

After that, I played for about 4 days and the balance increased to €113,500, so I submitted my KYC to try to withdraw it.

During the verification process, I received a warning that my account was blocked.

I don't know what to do and the amount is so large that I would appreciate some help.

I was playing but couldn't withdraw my money.

I think blocking is going too far.

Thank you somehow.

Dear heyegang,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KokoBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have your documents been approved by the casino during verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.