I had a withdrawal request for 175 CAD made on Feb 7th, 2025. It is already 2 months and they still did NOT proceed the withdrawal!!! Everytime when I contact them, the customer support just give standard reply and keeps saying everything is in order. But then they just never sent out the money. I have a feeling this casino is just a scamming firm that they are cheaters and would NEVER send payment to clients. So please stay away from them !!!!

Hello yuchen0329,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LegendPlay Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. My account is NOT verified, however, I do NOT think this is my fault. Because when I click to the account verification section, there is NO any places to allow me upload documents and no instructions to tell me what documents do I need to upload. Additionally, I talked to several customer supports, they kept telling me their casino do NOT need verification, which made me confused but again, there is NO any clear instructions to let me know where and what documents I need to provide.
2. I did NOT use any bonus, I only use my real money, and I did NOT even claim any of their bonus.
3. The last time I talked to a customer support was about 10 hours ago, the person kept send something I can tell is just copy and past from their standard reply message, something like your withdrawal is in queue, will proceed soon or something like that. They kept telling me the same thing over the last 2 months, yet nothing happened.

I have a feeling they did NOT want to send out payment at all.

Dear yuchen0329,

We would kindly request to provide us the requested ID + Selfie in order to complete your account verification and proceed with the payment.

Thank you in advance.

Kind Regards,

LegendPlay Casino Team

Hello yuchen0329,

Please forward the requested documents to the casino as soon as possible and let us know the outcome.

Will be awaiting your response.

Regards,

Nick

Thanks Nick, I just uploaded my ID and selfie. The problem is I was willing to provide the documents for my account verification since February, I talked to numerous customer supports and they kept telling me they did NOT require that, and there was NO section to let me upload documents (They just had a section to let me upload documents this morning). So obvioulsy they purposly did so they could have execuse to NOT pay to me. What is more ridiculous is right now they only have a section to let me upload my ID and selfie, there was NO sections to let me upload proof of address and my bank statements to show the method I used to make deposit. I am sure they will use that as execuse to delay the payment. This type of casion are like criminal orgniazation, they tried whatever way to create difficulities to prevent clients withdrawal money. Thanks for your help anyway, I will keep you posted, and once I could withdrawal my money, I will NEVER use legend play casino, and I will continue share this bad exerpience to other people so hope everyone can stay away from them.

My account is verified now. However, they still do NOT let me withdraw money. Everytime when I want to withdraw, it shows message to say withdrawal is restricted by them. Obviously they are cheaters that do NOT want clients withdrawal money!!!!!

Dear LegendPlay,

Can you please clarify why is the player still unable to request a withdrawal as the account is already verified?

Awaiting your response.

Regards,

Nick

Dear yuchen0329,

We are pleased to inform you that your account verification has been successfully completed.

We would kindly request that you remain patient as we endeavour to complete the withdrawal as soon as possible.

Thank you for your cooperation.

Kind Regards,

LegendPlay Casino Team

Hello yuchen0329,

Can you please confirm whether you have been now able to request a withdrawal from the casino?

Regards,

Nick

Dear all,

We would like to kindly confirm that the withdrawal has been successfully completed on 25th of April.

Thank you for your cooperation.

Kind Regards,

LegendPlay Casino Team

Dear yuchen0329,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com