Dear CasinoGuru,

Before my apply for a complaint about legiano casino i gave them plenty of time based on the priority that they gave me plus their indifference  drove me to do that so here it is.

I made a withdrawal request at 15/4/2025 and still waiting.

I had a bonus deposit i made my deposit i finish the required wager that the bonus asked, after that arround of 390 euros passed on my main wallet i've manage to make them 460 euros i decided to withdrawal almost the half, (200 euros) and all the other was played to the casino since it's a world wide well known casino and good ranked so i didnt had any problem to keep playing.

i sent them an email for ask them their withdrawal timeline cause Easter is coming, also i found this withdrawal a nice opportunity for more fun at holidays.

I took a response that they will have escalate my entire account to priority status.

After of 24 hours after the day of withdrawal my withdrawal request is still under review, it has 5 phases for a complete withdrawal based on their words it should already pass the review status and go for approval and process if i can understand the mean of priority.

I've already sent them a reminder email that saying 24 hours already passed on but i got no response or a feedback.

I have my concerns that they will delay my withdrawal more than their main withdrawal timeline, so i have to secure somehow my withdrawal.

P.S as you can see on the right of my screen even when i open my hotmail Legiano casino is a must promotion! so how someone cannot trust a casino so well known? but my concerns getting bigger and bigger.

Thanks in advance

Dear loulouper67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

i didnt get asked for any type of verification

Update : I have sent them a few emails asking them what is going on and why the process going forward but they totally ignore me not even a response as I saw from the total of 90 complaints everyone had the same issue delays on the pay outs.... please casino guru I won those money fair.... plus eastern is coming give me a solution on this problem the soonest possible

update v2 :

Based on their words and their timeline withdrawal schedule and the "priority status" as they said that gave to my request im still waiting cause my request is still under review....

from all my journey the last 7 years were am an active gambler in several casino's i have never met again a situtation like this

they keep ignore me in my emails and if they answer the same copy paste messages like a tape without end

plus the support agents are helpless since they always send the same messages as i mentioned before

probably as it seems its a usual tactic of legiano casino for making delays in a purpose on withdrawals requests

i never asked for verify anything on my account, all the proofs that i had is already uploaded before i sumbit my complaint.....

im totally frustrated and as i can see im taking ignorance also from here, there isnt someone in this world to help me out with this situation?

i won those money fair and the only thing that i want is my winning money on my portfolio....

PLEASE CASINO GURU EXPERTS TAKE THE SITUATION SERIOUS

I dont know how but they paid me today Sunday on easter it was nice cause i've calculated those moneys for more fun so everything its ok THANKS LEGIANO CASINO

Plus thanks representatives of the forum

the case can close now since i got paid !!!

Dear loulouper67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

www.kpvfaw.com