Hello again. Several times in chat I have stated that I am a compulsive gambler and that I want to close the account but nothing and I have paid again. I ask for the refund of 900 euros

Dear luxor83,

Thank you very much for submitting your complaint. I’m sorry to hear about your ongoing difficulties and the distress this situation has caused.

Since this is not your first complaint on our website, we will need some supporting evidence to proceed further. Specifically, please provide proof that you used official and verifiable channels to request account closure or self-exclusion from the casino (e.g., emails or ticket numbers confirming your request).

Could you also clarify the following points:

• On what exact date(s) did you ask the casino to close your account or exclude you?
• Did the casino acknowledge your request in any way?
• When and how was the €900 deposited—was it before or after you made your self-exclusion request?

If you have any relevant communication or documents, please forward them to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela