The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The Complaints Team had communicated with the player regarding the delay and had advised patience while the casino processed the withdrawal. After the recommended timeframe passed without a successful payout, the player reported that her previous withdrawal had been canceled and a new request was under review. However, due to a lack of response from the player to follow-up inquiries, the complaint was ultimately rejected.
Legiano Casino - Withdrawal of player's winnings has been delayed.
Amount: €2,279
Legiano Casino
Safety Index:HighSafety Index
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8.6
Legiano Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Dear Casino Guru Team,
I'm contacting you because I've been having problems withdrawing from Legiano Casino ( https://legiano342512.com/de/ ) since March 30, 2025. I won €2,279 that day and complied with all the casino's requirements, including verifying my account and using the same deposit method (VISA Revolut) for withdrawals, as required by the Terms and Conditions and emails from the finance department. I also adhered to the daily withdrawal limit of €500.
The first withdrawal of €400 was successfully transferred the next day, which I found very positive. However, subsequent withdrawal requests of €500 were canceled by the finance department without explanation. Live support couldn't provide an explanation and referred to a possible technical error, which is why I should try again. Another request for €495 was then accepted, but a later request for €500 was again canceled without any comprehensible explanation. To date, I have received €895, and €1,384 is still missing; see the screenshot of the payment history.
In the casino's terms and conditions, under clause 6.14, I read that the company reserves the right to determine payment schedules based on individual preferences and various factors. This seems like an arbitrary delaying tactic, which is very frustrating for me as a player. It's already been six weeks since my winnings, and at this rate, it could take months before I receive the full amount.
I therefore request your assistance in resolving this case and thank you in advance for your help. I am happy to provide further information or screenshots if necessary.
Best regards,
nicvin
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear nicvin247,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear nicvin247,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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Sensitive attachment
1 month ago
Translation
Dear Casino Guru Team,
Unfortunately, no further payout from Legiano has arrived in my bank account to date.
I logged into my Legiano account again today to check the status of my payments. My last withdrawal of €500 from April 29, 2025, was canceled by the finance department, and the entire amount was again shown as available credit on Legiano.
Today I requested a new withdrawal via VISA, this time only for €498, so as not to exceed the €500 limit.
The amount was deducted from the balance at Legiano. The remaining balance there is now €886.67.
This payout is now being reviewed and processed by Legiano. I will inform you as soon as there is an update on the status.
Best regards
nicvin247
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear nicvin247, kindly keep us informed should there be any updates on your case.
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear nicvin247,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
