The player from Norway has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Legzo Casino - Player’s withdrawal has been delayed.
Amount: €5,162
Legzo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.3
Legzo Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hi,
my withdrawal has been delayed since 22.07.23. Pending since 30.07.23.
I have been fully verified. All documents approved. Video interview as well, all approved.
I have not received an update as to why this is taking so long.
My withdrawal is worth 5162 euro. Hope for a swift solution.
Best regards.
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear hptm,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account Could you please advise if you have received any successful payments from this casino in the past?
If there’s any relevant communication between you and the casino, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
1 year ago
Dear hptm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Head of Complaint Resolution Center
Public
1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hptm, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
www.kpvfaw.com
