The player from France had requested a withdrawal of €159.87 on 06/08/2025, but the status had shown "Withdrawal Lost" and he had not received the funds after more than 9 days. Despite reminders, the casino support had only advised him to wait without providing a solution. The Complaints Team had attempted to gather additional information to assist him, but he had not responded to the inquiries. As a result, the complaint was rejected due to lack of communication.
Leon Casino - Player's withdrawal has been delayed.
Amount: €159
Leon Casino
Safety Index:Above averageSafety Index
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7.9
Leon Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 days ago
Public
Public
2 weeks ago
Translation
Good morning
I requested a withdrawal of €159.87 on 06/08/2025 via IBAN Revolut on Leon Bet (username T*** V****)
The status is Withdrawal Lost and I still haven't received the money
Transaction ID 415982518
Despite my reminders, support has only asked me to wait for more than 9 days, without any concrete solution.
I ask you to intervene to recover my funds
THANKS,
T*** V****
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Specialist
Public
2 weeks ago
Dear csnap5429,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with the following information:
- Could you please send me a screenshot of your transaction history showing your withdrawal requests?
- When was the last time the casino communicated with you regarding your withdrawal?
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Complaint Specialist
Public
1 week ago
Dear csnap5429,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
