The player from the United Kingdom claimed that Luckywave Casino unjustly withheld his ￡400 winnings, alleging a breach of bet limits despite his low stakes. He also reported that the casino deleted most of his game history and sought resolution, including access to his complete game history and immediate payout of his winnings. The issue remained unresolved due to the player's lack of response to inquiries from the Complaints Team, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future should he choose to resume communication.
LuckyWave Casino - Player’s winnings have been confiscated.
Amount: ￡400
LuckyWave Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
LuckyWave Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 days ago
Public
Public
2 weeks ago
Title: Luckywave Casino Withheld ￡400 Winnings & Deleted Game History Unjustly Order #: [Your Luckywave Username or Reference] Date of Incident: [Date you requested withdrawal] Game(s) Played: ? Big Wild Buffalo (won ￡600) ? Cheryl Pop (used bonus buy feature) Complaint Summary: I deposited ￡20, received a ￡20 LW1 bonus, and completed the 40× wagering mostly using 10p–40p bets. After satisfying terms, I requested a ￡400 withdrawal. The casino falsely claimed I broke bet limits—despite playing very low stakes—and deleted almost all my game history to cover it up. They refused to pay, leaving ￡20 as my "real money" balance. Evidence: ? Screenshots showing my bet sizes (max 40p) ? Withdrawal request confirmation for ￡400 ? Records of my total balance progression (~￡800 → loss of ￡350 → ￡450) ? Messages/email exchanges with casino support Requested Resolution: Full access to my complete game history, official bonus terms, proof of alleged breach (which doesn’t exist), and immediate payout of my ￡400 winnings (plus any additional accrued balance).
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Dear Mirkuskus,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with LuckyWave Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Have you passed the KYC verification process, please?
- Could you please provide the exact date of your withdrawal request?
- Have you had any successful withdrawals with this casino, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
Dear Mirkuskus,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
2 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
www.kpvfaw.com
