Title: Luckywave Casino Withheld ￡400 Winnings & Deleted Game History Unjustly Order #: [Your Luckywave Username or Reference] Date of Incident: [Date you requested withdrawal] Game(s) Played: ? Big Wild Buffalo (won ￡600) ? Cheryl Pop (used bonus buy feature) Complaint Summary: I deposited ￡20, received a ￡20 LW1 bonus, and completed the 40× wagering mostly using 10p–40p bets. After satisfying terms, I requested a ￡400 withdrawal. The casino falsely claimed I broke bet limits—despite playing very low stakes—and deleted almost all my game history to cover it up. They refused to pay, leaving ￡20 as my "real money" balance. Evidence: ? Screenshots showing my bet sizes (max 40p) ? Withdrawal request confirmation for ￡400 ? Records of my total balance progression (~￡800 → loss of ￡350 → ￡450) ? Messages/email exchanges with casino support Requested Resolution: Full access to my complete game history, official bonus terms, proof of alleged breach (which doesn’t exist), and immediate payout of my ￡400 winnings (plus any additional accrued balance).

Dear Mirkuskus,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with LuckyWave Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you passed the KYC verification process, please?
• Could you please provide the exact date of your withdrawal request?
• Have you had any successful withdrawals with this casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Mirkuskus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
www.kpvfaw.com