I joined the mad casino about 3 weeks ago did few deposit and started winning (without the bonus money just cash money) playing slots casually every day from 1.40€ to 3€ per spin started winning end ended up with around 6000€ I started making withdrawals of 1000€ every day(after successfully veryfing my details) and kept playing with the rest .today I logged in and my account was closed , they claim that I have broken the rules without any explanation which I hadnt. They closed and blacklisted my account

Dear klajdibrakaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mad Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you were asked to submit during account verification?
• Were you in contact with the casino's support following the account closure?
• Could you please share with me your communication with the casino regarding the accusations made against you as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear klajdibrakaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.